ServiceNow Engineer

Accreditation Council for Graduate Medical Education; College Park (MD); On-site; USD 100,480 - 120,576; Full time

Job summary

The University of Maryland, College Park is seeking a ServiceNow Engineer to support the configuration, development, and maintenance of the ServiceNow platform across ITSM, Service Catalog, Portals, Knowledge Management, CMDB, Hardware Asset Management, and Customer Service Management.

Responsibilities include customizing the platform, leveraging built‑in features, integrating with external apps via REST API and Integration HUB, collaborating with business stakeholders, translating requirements

Qualifications

• Bachelor’s degree required.
• Three years of professional experience implementing and managing enterprise solutions.
• Additional work experience substituted for education on a year‑for‑year basis up to four years.

Responsibilities

• Customize and configure ServiceNow using UI policies, business rules, data policies, and client scripts.
• Leverage out‑of‑the‑box features and modify them to meet business needs.
• Integrate ServiceNow with external applications using REST API, Integration HUB, CSV, and Excel.
• Collaborate with stakeholders to understand requirements and design user‑friendly solutions.
• Translate business problems into technical designs leveraging ServiceNow capabilities.
• Maintain documentation of designs, development activities, and configuration changes.
• Stay updated with ServiceNow features, releases, and industry trends.
• Demonstrate platform capabilities and prototype new solutions.

Skills

Communication skills

Independent work

Customer service

Team collaboration

Education

Bachelor’s degree

Tools

ServiceNow

Office 365

Google Workspace

REST API

Integration HUB

Job description

Overview

This position is available within the University of Maryland’s Division of Information Technology (DIT). The ServiceNow Engineer at the University of Maryland, College Park supports the configuration, development, and maintenance of the ServiceNow platform. The role covers all implemented modules including ITSM, Service Catalog, Portals, Knowledge Management, CMDB, Hardware Asset Management, and Customer Service Management.

Primary Responsibilities

• Customize and configure ServiceNow using the platform's built-in features, such as UI policies, business rules, data policies, and client scripts.
• Leverage the ServiceNow platform's out‑of‑the‑box functionalities and modify them as necessary to meet specific business requirements.
• Integrate ServiceNow with external applications using REST API, Integration HUB, CSV, and Excel files.
• Work closely with business stakeholders to understand requirements and design user‑friendly solutions.
• Analyze business problems and translate them into technical designs that leverage the capabilities of the ServiceNow platform.
• Maintain documentation of technical designs, development activities, and configuration changes.
• Stay updated with the latest ServiceNow features, releases, and industry trends to recommend and implement improvements.
• Demonstrate platform capabilities and rapidly prototype new solutions.

Essential Job Information

This position is considered essential and may require work at the normal location or an alternative location during emergencies to maintain continuity of university services. The employee may be required to work evenings, nights, weekends, or different shifts for extended periods.

Physical Demands: Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards, walk short distances, or drive a vehicle to deliver and pick up materials.

Minimum Qualifications

Education: Bachelor’s degree from an accredited college or university.

Experience: Three (3) years of professional experience implementing and managing enterprise solutions.

Other: Additional work experience as defined above may be substituted on a year‑for‑year basis for up to four (4) years of the required education.

Knowledge, Skills & Abilities

Knowledge of applications support, servers, storage, workstations, middleware, private and public clouds, and the physical facilities that support applications and business processes.

Skill in oral and written communication; skill in using office productivity software such as Office 365 or Google Workspaces.

Ability to follow directions from more senior team members while working independently; ability to effectively manage workload and deliver assignments on time.

Preferences

• 2+ years of experience administering or developing within a large‑scale implementation of ServiceNow.
• Experience in Java, JavaScript, HTML, and CSS.
• Experience in implementing ServiceNow integrations using REST API and the Integration HUB.
• Higher Education Industry Experience.
• Ability to perform multiple tasks, set priorities, and meet deadlines.
• Ability to multitask while demonstrating a commitment to customer service and sensitivity to a culturally and ethnically diverse community.

Additional Details

All positions within the Division of Information Technology have an in‑person component with an expected time in our College Park, MD location per week. Telework is not a guaranteed work arrangement.

Optional Details

Salary Range: $100,480.00 – $120,576.00.

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. The finalist will have an opportunity to provide information before a decision is made.

Employment Eligibility

The successful candidate must complete employment eligibility verification (Form I‑9) by presenting documents that establish identity and work authorization within the required timeframe. Failure to comply may result in suspension or termination.

EEO Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

Title IX Non‑Discrimination Notice

The University of Maryland, College Park maintains Title IX policies and is committed to providing a nondiscriminatory environment.