ServiceNow Engineer

University of Maryland; College Park (MD); On-site; USD 100,000 - 121,000; Full time

Job summary

The University of Maryland, College Park, seeks a ServiceNow Engineer to support configuration, development, and maintenance across ITSM, Service Catalog, Portals, CMDB, and related modules. You will work with stakeholders to design practical solutions using the ServiceNow platform in a dynamic university environment.

Ideal candidates have 3+ years in enterprise ServiceNow projects, strong communications, and the ability to manage multiple tasks while delivering quality results.

Qualifications

• Bachelor’s degree from an accredited college or university.
• Three (3) years of professional experience implementing and managing enterprise solutions.
• Experience administering or developing within large-scale ServiceNow implementations.
• Knowledge of ServiceNow ITSM, Service Catalog, Portals, Knowledge Management, CMDB, Hardware Asset Management, and CSM.
• Strong oral and written communication skills.

Responsibilities

• Customize and configure ServiceNow using built-in features, e.g., UI policies, business rules, data policies, and client scripts.
• Leverage out-of-the-box functionality and modify as needed to meet business requirements.
• Integrate ServiceNow with external applications via REST API, Integration HUB, CSV, and Excel.
• Collaborate with stakeholders to translate requirements into user-friendly solutions.
• Analyze problems and translate them into technical designs leveraging ServiceNow capabilities.
• Document technical designs, development activities, and configuration changes.
• Stay updated on ServiceNow features, releases, and industry trends to recommend improvements.
• Prototype new solutions and demonstrate platform capabilities as needed.

Skills

Oral and written communication

Ability to work independently

Ability to manage workload

Education

Bachelor's degree

Tools

ServiceNow

REST API

Integration HUB

Java

JavaScript

HTML

CSS

Job description

Job Description Summary This position is available within the University of Maryland’s Division of Information Technology (DIT). The ServiceNow Engineer within the Division of Information Technology (DIT) at the University of Maryland, College Park supports the configuration, development, and maintenance of the ServiceNow platform. The position supports all implemented modules including ITSM, Service Catalog, Portals, Knowledge Management, CMDB, Hardware Asset Management, and Customer Service Management.

Primary responsibilities for this position include:

• Customize and configure ServiceNow using the platform's built-in features, such as UI policies, business rules, data policies, and client scripts.
• Leverage the ServiceNow platform's out-of-the-box functionalities and modify them as necessary to meet specific business requirements.
• Integrate ServiceNow with external applications using REST API, Integration HUB, CSV, and Excel files.
• Work closely with business stakeholders to understand their requirements to design easy-to-use solutions.
• Analyze business problems and translate them into technical designs that leverage the capabilities of the ServiceNow platform.
• Maintain documentation of technical designs, development activities, and configuration changes.
• Stay updated with the latest ServiceNow features, releases, and industry trends to recommend and implement improvements.
• Demonstrate platform capabilities to show what is possible/recommended and rapidly prototype new solutions. This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services.
• May be required to work evenings, nights, weekends, or different shifts for extended periods.

Physical Demands:

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances, and/or drive a vehicle to deliver and pick up materials.

Minimum Qualifications

Education: Bachelor’s degree from an accredited college or university.

Experience: Three (3) years of professional experience implementing and managing enterprise solutions.

Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.

KNOWLEDGE, SKILLS, & ABILITIES:

Knowledge of applications support, servers, storage, workstations, middleware, private and public clouds, and the physical facilities that support applications and business processes.

Skill in oral and written communication.

Skill in the use of office productivity software such as Office 365 or Google Workspaces.

Ability to follow directions from more senior team members but also able to work independently.

Ability to effectively manage workload and deliver assignments on time.

Additional Job Details Preferences:

• 2+ years of experience administering or developing within a large scale implementation of ServiceNow
• Experience in Java, JavaScript, HTML, and CSS
• Experience in the implementation of ServiceNow integrations using REST API and the Integration HUB
• Higher Education Industry Experience
• Skill in oral and written communication.
• Skill in the use of Google Office products.
• Ability to perform multiple tasks, set priorities, and meet deadlines.
• Ability to multitask while demonstrating a commitment to customer service and sensitivity to a culturally and ethnically diverse community.

Additional Information:

Please note that all positions within the Division of Information Technology (DIT) have an in person component with expected time in our College Park, MD location per week. Telework is not a guaranteed work arrangement.

Visa Sponsorship Information:

DIT will not sponsor the successful candidate for work authorization in the United States now or in the future. F1 STEM OPT support is not available for this position.

Background Checks:

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility:

The successful candidate must complete employment eligibility verification (on Form I‑9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement:

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination Notice:

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Employer Brand:

The University of Maryland, College Park is the state's flagship university and one of the nation's preeminent public research universities. A global leader in research, entrepreneurship and innovation, the university is home to more than 40,700 students, 14,000 faculty and staff, and 388,000 alumni all dedicated to the pursuit of Fearless Ideas. Located just outside Washington, D.C., we discover and share new knowledge every day through our renowned research enterprise and programs in academics, the arts and athletics. And we are committed to social entrepreneurship as the nation’s first “Do Good” campus.

The University works hard to make its websites accessible to any and all users.

If you need assistance completing the application process, please contact us at one of the below options: Email: [e-mail] Phone: [phone] Maryland Relay: Dial 711 This contact information cannot be used to inquire about application status.

Salary & Benefits

Department DIT-EE-Platform Services Worker Sub-Type Staff Regular Salary Range $100,480.00 - $120,576.00

Benefits Summary For more information on Regular Exempt benefits, select this link.