ServiceNow Director

Tata Consultancy Services; Chandler (AZ); On-site; USD 161,000 - 255,000; Full time

Job summary

A leading IT services company is seeking a Director of Information Technology to leverage ServiceNow expertise and drive revenue growth. The role involves building stakeholder relationships, overseeing sales cycles, and collaborating with cross-functional teams to deliver results. The ideal candidate has extensive experience in IT solutions and is adept at mentoring and leading teams.

Qualifications

• 15+ years of overall IT experience with 5+ years' experience in ServiceNow presales/solutions.
• Experience in ITSM, ITOM including AI Ops, CMDB, CSDM.
• Ability to mentor, build teams, work independently.

Responsibilities

• Leverage ServiceNow expertise to build pipeline and drive revenue growth.
• Establish relationships with key stakeholders and manage expectations.
• Oversee the complete sales cycle from prospecting to deal closure.

Skills

Communication

Interpersonal Skills

Presentation Skills

Problem Solving

Troubleshooting Skills

Mentoring

Collaboration

Education

ServiceNow Certified

Job description

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• 15+ years of overall IT experience with 5+ years' experience in ServiceNow presales/ solutions.
• Experience in ITSM, ITOM including AI Ops, CMDB, CSDM, Discovery, HAM, SAM, SPM
• Exposure to HRSD, IRM, CSM, FSM, TSOM & other industry specific solutions
• ServiceNow implementation experience
• Knowledge of ServiceNow Managed Service Provider (MSP) model
• ServiceNow certified along with pre-sales accreditations
• Able to mentor, build teams, work in a team, work independently
• Collaborate with cross-functional teams in an Onsite/ Offshore model
• Experienced in building relationship with CxOs, and Senior stakeholders (internal/ external)
• Excellent communication, interpersonal, and presentation skills
• Ability to proactively propose alternate solutions to the customer as and when needed
• Self-driven, motivated and results orientated
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Experience in a fast-paced, client-focused environment
• Ability to shape, adapt and improve processes
  
  

• 15+ years of overall IT experience with 5+ years' experience in ServiceNow presales/ solutions.
• Experience in ITSM, ITOM including AI Ops, CMDB, CSDM, Discovery, HAM, SAM, SPM
• Exposure to HRSD, IRM, CSM, FSM, TSOM & other industry specific solutions
• ServiceNow implementation experience
• Knowledge of ServiceNow Managed Service Provider (MSP) model
• ServiceNow certified along with pre-sales accreditations
• Able to mentor, build teams, work in a team, work independently
• Collaborate with cross-functional teams in an Onsite/ Offshore model
• Experienced in building relationship with CxOs, and Senior stakeholders (internal/ external)
• Excellent communication, interpersonal, and presentation skills
• Ability to proactively propose alternate solutions to the customer as and when needed
• Self-driven, motivated and results orientated
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Experience in a fast-paced, client-focused environment
• Ability to shape, adapt and improve processes
  
  

Responsibility of / Expectations from the Role

Leverage ServiceNow expertise to identify new/ expand existing opportunities to build the pipeline and drive revenue growth within geography

Create customized sales presentations and proposals, addressing clients’ business needs, with competitive edge and measurable outcomes.

Establish and maintain strong relationships with key stakeholders, actively managing expectations and proactively communicating potential issues

Overseeing the complete sales cycle from prospecting to negotiation and deal closure

Coordinate RFP/ RFI/ RFQ Responses, Due-Diligence for new customers/requirements, POCs/POVs for client’s part of sales/bid cycle

Building and maintaining strong relationships with C-level executives, key decision-makers, and internal stakeholders to meet business objectives

Work effectively with onsite/ offsite/ offshore teams to deliver timely responses to clients and account teams

Leading the business development strategy with sales and pre-sales efforts for ServiceNow solutions

Maintains knowledge of competitors in account to strategically position our offerings/ services

Well versed with Industry trends and provide thought leadership

Salary Range: $161,700-$254,581 a year

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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