ServiceNow Leader

Slalom; Phoenix (AZ); On-site; USD 130,000 - 180,000; Full time

Job summary

Join a leading consulting firm as a ServiceNow Leader in Phoenix to drive growth and innovation in the ServiceNow practice. This pivotal role entails managing a talented team, shaping strategies, and ensuring exceptional client engagements, while delivering top-tier solutions aligned with industry best practices.

Qualifications

• Minimum of 8 years of consulting experience.
• Deep domain expertise in ServiceNow.
• Proven track record of leading ServiceNow implementation projects.

Responsibilities

• Define and execute the strategic vision for the ServiceNow capability globally.
• Manage a team of ServiceNow consultants, architects, and developers.
• Act as a trusted advisor to our clients, aligning solutions with their business needs.

Skills

Leadership

Strategic thinking

Client engagement

Solution design

Education

ServiceNow certifications (e.g., CIS, CSA)

Job description

Join to apply for the ServiceNow Leader role at Slalom.

We are seeking a dynamic and experienced consulting leader to lead our growing global ServiceNow capability, taking it to new heights in the ever-evolving technology landscape. As the leader for our ServiceNow capability, you will play a pivotal role in driving growth, excellence, and innovation within our ServiceNow practice. You will be responsible for leading a team of ServiceNow consultants, architects, and developers, ensuring that we deliver world-class solutions to our clients. If you are a passionate leader with a deep understanding of ServiceNow and a track record of delivering exceptional solutions, we invite you to join our team and drive the success of this growing capability within Slalom.

This role may be based in any of our Slalom office locations.

What You’ll Do

• Define and execute the strategic vision for the ServiceNow capability globally.
• Collaborate with senior leaders to align investments, talent, and go-to-market priorities.
• Build and evolve offerings across key modules (e.g., ITSM, CSM, SPM, HRSD, etc.).

Client Engagement & Delivery

• Act as a trusted advisor to our clients, understanding their business needs and translating them into actionable ServiceNow solutions.
• Collaborate with clients to develop long-term relationships and provide exceptional service.
• Lead team on some of our most strategic engagements, ensuring quality delivery and supporting team growth and meaningful work.
• Identify and pursue new client opportunities in collaboration with account and market leaders.
• Shape proposals, lead solutioning, and support go-to-market campaigns.

Team Leadership

• Manage a team of ServiceNow consultants, architects, and developers.
• Inspire, mentor, and guide the team to achieve high performance, continuous improvement, and professional growth.
• Collaborate with Talent Acquisition to set talent strategy and recruit appropriate talent.

Solution Innovation & Quality Assurance

• Oversee solution design to ensure alignment with client goals, ServiceNow best practices, and Slalom standards.
• Champion quality, scalability, and long-term client success.
• Stay ahead of the curve on ServiceNow product roadmap and ecosystem changes.

Operational Leadership

• Manage the team to achieve revenue and utilization goals.
• Ensure appropriate business rigor for managing pipeline, staffing, and project margins.

What You'll Bring

• A minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, delivery, business development, and partner management.
• Deep domain expertise in ServiceNow and proven track record of leading ServiceNow implementation projects.
• Active ServiceNow certifications (e.g., CIS, CSA, etc.) required.
• Strong leadership skills with the ability to inspire and lead a team.
• Strategic thinking with a bias for action and outcomes.

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.

We will accept applications until June 30, 2025.