ServiceNow Program Manager

CF Day; Fayetteville (NC); Remote; USD 148,000 - 270,000; Full time

Job summary

An established industry player is looking for a highly skilled ServiceNow Program Manager to lead complex IT programs in a Federal Government environment. This role involves overseeing large-scale ServiceNow implementations, managing a multidisciplinary team, and ensuring stakeholder satisfaction. With a strong focus on IT operations and ITIL practices, you will drive mission-critical solutions and foster a culture of accountability and innovation. If you have a proven track record in program management and are passionate about delivering impactful results, this opportunity is tailored for you.

Qualifications

• 10+ years of program management experience, with 5+ years in ServiceNow.
• Strong understanding of IT operations and ITIL practices.

Responsibilities

• Lead planning and delivery of ServiceNow programs for Federal clients.
• Manage cross-functional teams and oversee program budgets.

Skills

Program Management

ServiceNow Implementations

ITIL Practices

Stakeholder Engagement

Team Leadership

Education

Bachelor's Degree in Information Technology

Job description

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Job Summary

We are seeking a highly skilled and experienced ServiceNow Program Manager to lead and manage complex IT programs in a Federal Government environment for a federal contract in support of the Office of Procurement US Patent and Trademark Office. The ideal candidate will have over 10 years of program management experience, including at least 5 years dedicated to overseeing large-scale ServiceNow implementations. This individual will play a key leadership role in delivering mission-critical solutions, ensuring stakeholder satisfaction, and guiding a multidisciplinary team of 20+ professionals. A strong understanding of IT operations and ITIL practices is essential. This opportunity is contingent upon contract award.

Job Summary

We are seeking a highly skilled and experienced ServiceNow Program Manager to lead and manage complex IT programs in a Federal Government environment for a federal contract in support of the Office of Procurement US Patent and Trademark Office. The ideal candidate will have over 10 years of program management experience, including at least 5 years dedicated to overseeing large-scale ServiceNow implementations. This individual will play a key leadership role in delivering mission-critical solutions, ensuring stakeholder satisfaction, and guiding a multidisciplinary team of 20+ professionals. A strong understanding of IT operations and ITIL practices is essential. This opportunity is contingent upon contract award.

Location: Contractor’s facility / Remote

Duties And Responsibilities

• Lead the planning, execution, and delivery of ServiceNow-based programs for Federal Government clients, ensuring alignment with strategic goals and compliance with federal regulations.
• Manage cross-functional teams of 20 or more, including developers, engineers, and business analysts, in the successful deployment and maintenance of ServiceNow platforms.
• Oversee program budgets, schedules, and performance metrics, ensuring timely delivery within scope and cost parameters.
• Serve as the primary point of contact for client engagement, status reporting, and stakeholder communications.
• Drive continuous improvement by identifying operational efficiencies and promoting ServiceNow best practices.
• Collaborate with enterprise IT and business leadership to define system requirements, design workflows, and implement scalable ITSM/ITOM solutions.
• Ensure all program documentation, governance, and risk management practices align with Federal standards.
• Foster a culture of accountability, performance, and innovation within the program team.
  
  

Required Qualifications

• 10+ years of program management, at least 5 years of which were supporting ServiceNow implementations in the Federal Government
• 5+ years of demonstrated experience managing Federal Government information technology programs, leading teams of at least 20 staff
• ITIL Certification or minimum of 5 years working within an IT Operations environment
• US Citizenship required
• PMP certification preferred
• Bachelor’s degree in Information Technology or a related field preferred
  
  

Charles F. Day & Associates, LLC is an Equal Opportunity / Affirmative Action Employer – Minorities / Females / Protected Veterans / Individuals with Disabilities. HUBZone candidates are strongly encouraged to apply.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Business Consulting and Services

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