ServiceNow Developer SME

General Dynamics Information Technology; Fairfax (VA); Remote; USD 183,000 - 247,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a ServiceNow Developer SME to architect and automate ITAM, CMDB and HRSD capabilities for government projects.

You will design workflows for SAM and HAM, align with the CSDM, and ensure CMDB health through data certification and discovery. You will implement ServiceNow scripts, integrations, and governance policies while mentoring junior developers and delivering documented technical specs for upgrades and improvements.

Qualifications

• 10+ years of related ServiceNow development experience.
• Expert in CMDB, HRSD, ITAM, SAM, and HAM.
• Experience with SAM/HAM implementations and licensing metrics.
• Skilled in Discovery, Service Mapping, Flow Designer, Integration Hub.
• Certification: ServiceNow CSA is required.

Responsibilities

• Architect and automate enterprise ITAM, CMDB, and HRSD capabilities.
• Design SAM/HAM workflows including license entitlements and lifecycle.
• Align platform with the Common Service Data Model (CSDM).
• Maintain CMDB health via data certification, discovery, and health assessments.
• Design HRSD modules and portals such as HR Case and Employee Service Center.
• Architect scripts, Business Rules, Flow Designer, and Service Portal widgets.
• Build integrations between ServiceNow and SCCM, Jamf, Intune, AD, and Coupa.
• Establish data governance for assets ensuring audit-readiness.
• Create documentation and support platform upgrades with testing.
• Provide technical guidance and mentor junior developers.

Skills

ServiceNow CMDB

HRSD

ITAM

SAM

HAM

JavaScript

Flow Designer

REST/SOAP

Education

Technical Training/Certification

Tools

ServiceNow Discovery

Service Mapping

Integration Hub

MID Server

SCCM

Jamf

Intune

Active Directory

Coupa

Glide API

Job description

Req ID: RQ231509

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: BI Full 6C (T4)

Job Family: Software Engineering

Skills:

CMDB,Hardware Asset Management (HAM),IT Asset Management (ITAM),Software Asset Management (SAM)

Certifications:

Certified System Administrator (CSA) | ServiceNow - ServiceNow

Experience:

10 + years of related experience

Job Description:

Transform technology into opportunity as a ServiceNow Developer SME at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

Candidate must be a US Person (Green Card Holder/US Permanent Resident Alien, Refugee, Asylee, US Citizen)

MEANINGFUL WORK AND PERSONAL IMPACT

As a ServiceNow Developer SME , the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

• Architect and automate enterprise IT Asset Management (ITAM), Configuration Management Database (CMDB), and Human Resources Service Delivery (HRSD) capabilities

• Design and configure Software Asset Management (SAM) and Hardware Asset Management (HAM) workflows, including license entitlements, software models, normalization, reclamation, and lifecycle management.

• Align platform architecture with the Common Service Data Model (CSDM).

• Maintain CMDB health by configuring Data Certification, Discovery, Reconciliation, and Health Assessments.

• Design and configure HRSD modules, including HR Case / Knowledge Management, Lifecycle Events, HR Agent Workspace, Employee Document Management, and Employee Service Center portals

• Architect customized scripts, Script Includes, Business Rules, Flow Designer, and Service Portal widgets to support ITAM operational requirements

• Design and build integrations between ServiceNow and external data sources (e.g., SCCM, Jamf, Intune, Active Directory, Coupa) using IntegrationHub, REST/SOAP APIs, and MID Server configurations

• Establish robust data governance policies for hardware and software assets, ensuring audit-readiness and adherence to industry licensing models

• Design, configure, and customize ServiceNow applications using JavaScript, Glide API, business rules, client scripts, and Flow Designer to meet specific business needs

• Work closely with stakeholders, product owners, and cross-functional teams to gather requirements and translate them into technical specifications

• Create and maintain detailed technical and functional documentation and support platform upgrade activities, including testing and reconfiguration.

• Contribute to IT-related technical processes reviews, postmortems, and continual process improvement

• Create estimations on effort required to produce ServiceNow functionality

• Provide technical guidance, perform code reviews, create architectural documentation, and mentor junior developers to ensure adherence to best practices

• Maintain current ServiceNow and industry certifications, while obtaining additional certifications

WHAT YOU’LL NEED TO SUCCEED

Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Developer SME must have:

Education: Technical Training, Certification(s) or Degree

Experience: 10+ years of related experience

Required Skills:

• Expert proficiency in ServiceNow CMDB, HRSD, and ITAM, including SAM and HAM

• Expertise in designing, implementing, and optimizing SAM, HAM, and CSDM structures to ensure compliance, accurate lifecycle tracking, and cost optimization

• Demonstrated experience with full-cycle SAM and/or HAM implementations

• Deep understanding of software licensing metrics and physical hardware asset lifecycles from procurement to disposal

• Experience in ServiceNow platform architecture, Flow Designer, and Integration Hub

• Proficiency in JavaScript, AngularJS, JSON, and REST/SOAP web services

• Experience with ServiceNow Discovery, Service Mapping, and Performance Analytic

• Experience with other ServiceNow modules like ITSM or ITOM

• Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions

• Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment

• Ability to identify, understand, document, and create functionality aligning with customer value streams

• Ability to produce level of estimates and basic deployment plans for ServiceNow functionality

• Strong organizational and time management skills while working in a rapid software development environment

• Ability to identify and learn new technologies quickly

• Excellent communication skills for collaborating with both technical and non-technical stakeholders

• Strong analytical, problem-solving, and debugging skills

• Ability to coach, guide, and mentor junior developers

Certification(s):

• Required: ServiceNow Certified Systems Administrator

Security Clearance Level: Must be able to pass a background check to obtain a position of Public Trust to start

Location: Remote

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities

Support: An internal mobility team focused on helping you achieve your career goals

Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

Flexibility: Full-flex work week to own your priorities at work and at home

Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

#GDITLA

The likely salary range for this position is $182,750 - $247,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans