Service Now Developer Senior

General Dynamics Information Technology; Maryland City (MD); Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Remote work

Flexible work environment

Competitive benefits

Job summary

General Dynamics Information Technology, Inc. is seeking a Senior ServiceNow Developer to design and build innovative CMS-related solutions while ensuring reliability and efficiency.

The role emphasizes advanced ServiceNow development including Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, UI Pages, and Workflow design with Integration Hub and ATF testing. Remote work options are available.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or equivalent experience.
• 5+ years of full SDLC experience with JavaScript emphasis.
• Proven ServiceNow development beyond the platform.
• CAD and CIS certifications preferred.
• ITIL Foundation Certification or willingness to obtain within 1 year.

Responsibilities

• Develop, configure, and customize ServiceNow applications with best practices for workflows and integrations.
• Build and maintain integrations between ServiceNow and external systems using REST and SOAP APIs and Integration Hub.
• Utilize AI developer tools to accelerate JavaScript and ServiceNow scripting.
• Participate in code reviews to uphold high standards and share knowledge.
• Troubleshoot and ensure system reliability with robust design and testing.
• Create and maintain technical documentation for applications, APIs, and processes.

Skills

JavaScript

System integration

REST APIs

SOAP APIs

Agile/Scrum

Code reviews

Technical documentation

Education

Bachelor's degree in Computer Science

CAD Certification

CIS Certification

ITIL Foundation Certification

Tools

ServiceNow SDK

Integration Hub

OAuth

REST APIs

Job description

Software Engineering Job Qualifications:

ServiceNow AI Search, ServiceNow Discovery, ServiceNow IT Service Management (ITSM), ServiceNow Now Assist, ServiceNow Platform Certifications:

As a leading IT and mission services provider for the government, we empower organizations to realize their potential. We are currently seeking a Senior ServiceNow Developer to join our team supporting the Centers for Medicare & Medicaid Services (CMS). CMS has a strong focus on innovation, automation, and leveraging the full potential of the ServiceNow platform. As a Senior ServiceNow Developer, you’ll design and build innovative solutions while ensuring system reliability and efficiency.

• Develop, configure, and customize ServiceNow applications, ensuring best practices in workflows, integrations, automations, access controls, the Service Catalog, and more.
• Build and maintain integrations between ServiceNow and other applications using REST APIs, SOAP APIs, Integration Hub, and other methods.
• Utilize AI developer tools (such as ServiceNow SDK, Fluent, or similar tools) to accelerate the delivery of JavaScript, ServiceNow scripts (Business Rules, Script Includes), and configurations.
• Participate in code reviews to uphold high standards of code quality and facilitate knowledge sharing.
• Troubleshoot and ensure system reliability through robust design, comprehensive testing, and responsiveness to any issues.
• Create and maintain clear, detailed technical documentation for applications, APIs, and processes.
• Stay updated on emerging trends and advancements in ServiceNow to recommend and implement innovative system improvements.
• 6+ years of full software development lifecycle (SDLC) experience with a strong emphasis on JavaScript.
• ~ Proven experience as a developer outside the ServiceNow platform, with exceptional analytical and problem-solving skills.
• ~ Expertise in advanced ServiceNow development, including:
• ~ Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and UI Pages.
• ~ Workflow, Flow Designer, Integration Hub, Reporting, Database Views, and Performance Analytics.
• ~ AI Control Tower, NowAssist Skill Kit, Virtual Agent, AI Search
• ~ Advanced testing using Automated Test Framework (ATF).

• Proven experience in designing, building, and troubleshooting integrations between ServiceNow and external systems , including experience with REST APIs, SOAP APIs, Integration Hub, and authentication methods such as OAuth and Basic Auth.
• Hands-on experience configuring and managing Now Assist applications (e.g., Ability to effectively manage multiple assignments with shifting priorities.
• Self-motivated individual eager to learn and share knowledge on ServiceNow capabilities and best practices.
• Experience working on Agile/Scrum project teams.
• Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience.
• Certified Application Developer (CAD) on a recent ServiceNow platform release.
• Certified Implementation Specialist (CIS) or related certifications in areas such as Discovery, Event Management, or Service Mapping.
• Proficiency in ServiceNow CMDB, Event Management, and/or Service Mapping (including custom patterns).
• Familiarity with relational database concepts.
• ITIL Foundation Certification (v3 or higher) or willingness to obtain within 1 year.
• Proficiency with Microsoft Office Suite and SharePoint.
• Location : Remote
• Flexible work environment.
• Recognition and rewards for high performance.
• 40 Travel Required:
• Less than 10% Telecommuting Options:
• Remote Work Location:
• Any Location / Remote Additional Work Locations:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post‑tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. To ensure our employees are able to protect their income, other offerings such as short and long‑term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. We are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission‑ready capabilities in AI, cloud, cyber and software development.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans