ServiceNow Developer - Remote

Dunhill Professional Search & Government Solutions; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Dunhill Professional Search & Government Solutions is seeking an experienced ServiceNow Application Developer to design, build, and maintain enterprise apps on the ServiceNow platform, focusing on CSM and Service Portals in an agile setting.

You will translate business requirements into scalable workflows and integrations, collaborating with product owners, stakeholders, and tech teams to deliver robust, compliant solutions with HTML/CSS/AngularJS front-ends and REST/SOAP integrations.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field
• 3–7 years of experience in ServiceNow development or enterprise application development (CSM or similar)
• Experience building Service Portals with HTML, CSS, AngularJS and responsive design
• Experience designing and maintaining integrations using REST/SOAP APIs in an enterprise environment
• Strong understanding of agile methodologies (Scrum/Kanban)
• ServiceNow Certified System Administrator and ServiceNow Certified Application Developer credentials (required)

Responsibilities

• Design, develop, configure, and maintain ServiceNow applications with emphasis on CSM and Service Portals
• Build and customize Service Portals using HTML, CSS, AngularJS and responsive design
• Design and support integrations between ServiceNow and external systems via REST/SOAP APIs
• Apply agile practices (Scrum/Kanban) to manage backlogs and sprint delivery
• Use Excel, ServiceNow reporting and analytics to design dashboards and monitor KPIs
• Configure and leverage ServiceNow AI and automation capabilities (Virtual Agent, Predictive Intelligence)
• Manage application lifecycle including version control, testing, deployment planning and post-release support
• Engage stakeholders to refine requirements and translate business needs into technical designs
• Ensure proper roles and access controls within ServiceNow for security and compliance

Job description

The Application Developer (ServiceNow Developer) designs, develops, and maintains enterprise applications on the ServiceNow platform, with a primary focus on Customer Service Management (CSM) and Service Portals in an agile environment. This role translates business requirements into scalable workflows, integrations, and user experiences that support mission‑critical processes in a regulated client environment.

Working closely with product owners, business stakeholders, and technical teams, the developer leads full application lifecycle activities—from requirements and design through build, testing, deployment, and post‑production support. The role leverages coding, Excel‑based analytics, AI/automation capabilities, and platform configuration to improve service delivery, performance, and user satisfaction.

Key Responsibilities

• Design, develop, configure, and maintain ServiceNow applications with an emphasis on CSM and Service Portals, ensuring solutions are robust, scalable, and aligned to enterprise standards.
• Build and customize Service Portals using HTML, CSS, AngularJS, and responsive design principles to deliver intuitive, user‑friendly interfaces for diverse customer and agent populations.
• Design, implement, and support integrations between ServiceNow and external systems using REST/SOAP APIs and middleware, ensuring data integrity, security, and reliable end‑to‑end workflows.
• Apply agile practices (Scrum/Kanban), including backlog grooming, sprint planning, daily stand‑ups, and iterative delivery, to manage work effectively and improve team throughput.
• Use Excel, ServiceNow reporting, and platform analytics to design dashboards, monitor KPIs, and optimize application performance and user experience.
• Configure and leverage ServiceNow AI and automation capabilities (e.g., Virtual Agent, Predictive Intelligence) to streamline case handling, routing, and knowledge access.
• Manage the application lifecycle, including version control, unit and regression testing, deployment planning, and post‑release support in collaboration with release and operations teams.
• Engage stakeholders and end users to gather and analyze requirements, refine user stories, and translate business needs into clear technical designs and configuration specifications.
• Ensure appropriate roles, groups, and access controls are applied within ServiceNow, supporting security and compliance expectations in a regulated enterprise environment.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent relevant experience.
• Approximately 3-7 years of experience in ServiceNow development or enterprise application development, including hands‑on work with CSM or similar service management modules.
• Demonstrated experience building and managing Service Portals using front‑end technologies such as HTML, CSS, and AngularJS, with responsive design best practices.
• Experience designing and maintaining integrations using REST/SOAP APIs in an enterprise environment.
• Strong understanding of agile methodologies (Scrum or Kanban), including practical experience participating in sprints and delivering iterative enhancements.
• ServiceNow Certified System Administrator and ServiceNow Certified Application Developer credentials (required).
• Strong communication, problem‑solving, and attention to detail, with the ability to work on complex projects and collaborate across multiple teams.

Preferred Qualifications

• Experience implementing ServiceNow CSM in large‑scale or highly regulated environments.
• Exposure to AI/automation capabilities in ServiceNow, including Virtual Agent, Predictive Intelligence, and AI‑driven workflows.
• Additional ServiceNow certifications such as Implementation Specialist in CSM or related areas.
• Agile or Scrum certification (e.g., CSM, SAFe) and prior experience contributing to solution design or leading small development workstreams.