ServiceNow Developer - ITSM Innovator

Holland & Knight; Tampa (FL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and AD&D insurance

Disability insurance

401(k) and profit sharing

Paid time off

Job summary

Holland & Knight in Tampa, FL seeks an IT ServiceNow Developer to deliver and optimize the ServiceNow IT Service Management solution. You will gather requirements, write technical specs, and implement automation on the platform.

The ideal candidate has 2+ years in service delivery and hands-on ServiceNow development or similar ITSM tooling, plus strong communication and the ability to manage multiple projects in a fast-paced environment.

Qualifications

• 2+ years of experience as a System Administrator/Developer
• 2+ years of experience using scripting languages (JavaScript, CSS, HTML, AngularJS)
• 2+ years of LDAP/Active Directory and Single Sign On
• 3+ years of experience in IT Service Delivery
• Must have effective written and oral communication skills
• Must be able to manage multiple projects at the same time
• Must be able to act with a sense of urgency and adapt to changing priorities
• Hands-on development/configuration experience with an IT Service Management platform such as Remedy, HP, or ServiceNow is a plus

Responsibilities

• Build and customize ServiceNow - from collecting requirements, writing implementation plans, to coding and execution of those plans
• Use scripting tools to automate routine tasks being done in the ServiceNow platform
• Create Requirements Definitions and Technical Specifications Documentation
• Articulate technical concepts using easily understandable business language
• Load, manipulate and maintain data between ServiceNow and other systems
• Research and deploy new releases and/or enhancements into the ServiceNow environment
• Perform system and integration testing with sample data
• Be responsive to production outages and remedy critical issues as quickly as possible
• Recognize and report issues before they adversely impact firm operations or project schedule
• Monitor health, usage and overall compliance of the IT Service Management platform

Skills

ServiceNow

JavaScript

LDAP/AD

SSO

Education

Bachelor's degree in Computer Science or equivalent

Tools

Remedy

HP ITSM

ServiceNow

Job description

Holland & Knight in Tampa, FL seeks an IT ServiceNow Developer to deliver and optimize the ServiceNow IT Service Management solution. You will gather requirements, write technical specs, and implement automation on the platform.

The ideal candidate has 2+ years in service delivery and hands-on ServiceNow development or similar ITSM tooling, plus strong communication and the ability to manage multiple projects in a fast-paced environment.