IT ServiceNow Developer

Holland & Knight LLP; Tampa (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision plans

Life insurance

Disability insurance

401(k)

Job summary

Holland & Knight LLP in Tampa, FL is seeking an IT ServiceNow Developer to provide technical and programming support for our ServiceNow IT Service Management solution. The role focuses on researching, planning, coordinating, and delivering ServiceNow-based application solutions.

Responsibilities include building and customizing ServiceNow implementations, automating tasks, documenting requirements and specs, data management, and deploying new releases.

Qualifications

• 2+ years as System Administrator/Developer.
• 2+ years scripting/coding (JavaScript, CSS, HTML, AngularJS).
• 2+ years with LDAP/Active Directory and Single Sign-On.
• 3+ years IT Service Delivery.
• Strong written and oral communication skills.
• Ability to manage multiple projects simultaneously.
• Experience with ITSM platforms (Remedy/HP/ServiceNow) is a plus.

Responsibilities

• Build and customize ServiceNow implementations from requirements to coding and execution.
• Automate routine tasks using scripting within ServiceNow.
• Create requirements docs and technical specs.
• Explain complex concepts in business terms.
• Load, manipulate, and maintain data between ServiceNow and other systems.
• Research and deploy new ServiceNow releases and enhancements.
• Perform system and integration testing with sample data.
• Respond quickly to production outages and critical issues.

Skills

Scripting languages (JavaScript)

LDAP/Active Directory

ServiceNow/ITSM

IT Service Delivery

Multi-project management

Communication skills

Education

Bachelor's degree in CS or equivalent

Tools

Remedy

HP ITSM

Job description

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position is based in the Firm's global operations center in Tampa, FL.

Description

We are seeking an IT ServiceNow Developer to join our team. The IT ServiceNow Developer will provide technical and programming support for our IT Service Management Solution (ServiceNow) while aligning to Service Management best practices. The role will be primarily responsible for researching, planning, coordinating, and delivering application solutions for the ServiceNow platform.

Key Responsibilities Include

• Build and customize ServiceNow - from collecting requirements, writing implementation plans, to coding and execution of those plans
• Use scripting tools to automate routine tasks being done in the ServiceNow platform
• Create Requirements Definitions and Technical Specifications Documentation
• Articulate technical concepts using easily understandable business language
• Load, manipulate and maintain data between ServiceNow and other systems
• Research and deploy new releases and/or enhancements into the ServiceNow environment
• Perform system and integration testing with sample data
• Be responsive to production outages and remedy critical issues as quickly as possible
• Recognize and report issues before they adversely impact firm operations or project schedule
• Monitor health, usage and overall compliance of the IT Service Management platform

Qualifications

• 2+ years of experience as a System Administrator/Developer
• 2+ years of experience using scripting/coding languages (i.e. JavaScript, CSS, HTML, Angular JS)
• 2+ years of experience with LDAP/Active Directory and Single Sign On
• 3+ years of experience in IT Service Delivery
• Must have effective written and oral communication skills
• Must be able to manage multiple projects at the same time
• Must be able to act with a sense of urgency and adapt to changing priorities
• Hands-on development/configuration experience with an IT Service Management platform such as Remedy, HP, or ServiceNow is a plus

Minimum Education

• Bachelor's degree in Computer Science or equivalent

Benefits:

Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

Below are the benefits we offer:

• comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
• life and AD&D insurance
• short and long term disability insurance
• tax-advantaged accounts for health care expenses, including FSAs and HSAs
• FSAs for dependent care
• health advocacy services
• behavioral health and counseling resources for all family members
• 401(k)
• profit sharing
• backup dependent care
• senior care planning support
• resources for individuals with development disabilities and their caregivers
• paid holidays and other paid time off, including paid leave for new parents

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Applicants who are interested in applying for a position and require an accommodation during the process should contact [e-mail].

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.