ServiceNow Developer — Hybrid DC, ITSM Specialist

Synapse Business Systems; Washington (Washington County); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Synapse Business Systems is seeking a ServiceNow Developer to design and deliver technical solutions and custom applications within the ServiceNow environment, with a strong focus on ITSM. The role requires 6+ years in enterprise ServiceNow development, expertise in HTML, Angular, and JavaScript, and experience with Service Catalog, Service Portal, CMDB, and CSDM.

Hybrid work in Washington, DC, with clear communication and documentation skills.

Qualifications

• Bachelor's with 8+ years, or Master's with 6+ years, or equivalent experience.
• 6 years of ServiceNow development in an enterprise environment.
• Experience with customization, administration, and configuration of ServiceNow.
• Experience with Enterprise Architecture (APM) including CMDB/CSDM.
• Experience with HTML, Angular, and JavaScript.
• Experience with Service Catalog and Service Portal within ServiceNow.
• Experience with CMDB and CSDM.
• Experience with WSD and Now Assist modules.
• Knowledge of ITSM processes.
• Ability to design and customize core apps like Incident, Problem, Change, Service Portal, and Service Catalog Automation/Orchestration.
• Experience integrating ServiceNow with other applications and adapting methods for complex solutions.
• Ability to plan resource requirements from high level specifications.
• Strong communication skills and ability to explain complex concepts clearly.

Responsibilities

• Design and deliver technical solutions and custom applications within ServiceNow.
• Support customization, administration, and configuration of the ServiceNow tool.
• Work with ITSM processes and core apps (Incident, Problem, Change, Service Portal, Service Catalog).
• Integrate ServiceNow with other applications and adapt approaches to complex problems.
• Plan resource requirements from high level specifications and communicate clearly.

Skills

ServiceNow development

HTML

Angular

JavaScript

ITSM knowledge

Communication skills

Education

Bachelor's degree +8+ years

Master's degree +6+ years

Tools

ServiceNow

Service Portal

CMDB

CSDM

Orchestration

Job description

Synapse Business Systems is seeking a ServiceNow Developer to design and deliver technical solutions and custom applications within the ServiceNow environment, with a strong focus on ITSM. The role requires 6+ years in enterprise ServiceNow development, expertise in HTML, Angular, and JavaScript, and experience with Service Catalog, Service Portal, CMDB, and CSDM.

Hybrid work in Washington, DC, with clear communication and documentation skills.