ServiceNow Engineer: Federal TS Clearance

Socket.dev; Quantico (VA); On-site; USD 79,000 - 160,000; Full time

Job summary

Accenture Federal Services in Washington, DC seeks a ServiceNow Engineer (Intermediate) to lead development of out-of-the-box and custom ServiceNow solutions. You will guide junior developers, uphold code quality, security, and manage technical debt across projects.

You will work with clients and stakeholders to define requirements, perform integrations, and support production migrations while aligning with mission goals and governance.

Qualifications

• 3+ years ServiceNow implementation experience.
• Experience with ITSM, ITOM, ITAM, HAM, SAM, CMDB and Virtual Agent.
• Familiarity with data migration and reporting in ServiceNow.

Responsibilities

• Develops the application including configuration, report development, and data migration, where applicable. Analyze, design, code and test multiple components of application code across one or more modules.
• Performs custom development (as required) and 3rd party integrations
• Carrying out unit‑testing and defect resolution
• Carrying out migration of the changes to production
• Assists with technical design and documentation
• Collaborates with internal stakeholders and team members to build solutions in ServiceNow that support business requirements
• Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications and interactions with internal ServiceNow instances.
• Partner with clients and leadership to define and document the challenges and desired outcomes, the risks and dependencies, and the vision and strategy.
• Support Product Owner with product backlog and product roadmap refinement activities, as well as planning and prioritization activities.
• Assist the Support Team with escalated issues arising from support of internal and customer facing ServiceNow environment, especially related to customized applications, user permissions, security settings, custom objects and workflows.
• Provide estimates of work effort for new projects and enhancements. Design, code, and test solutions. Analyze and mitigate issues identified during testing.
• Follow an iterative software development methodology and contribute to all phases of the software development lifecycle and support.
• Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully.

Skills

ServiceNow

ITSM

ITOM

ITAM

CMDB

Security

Virtual Agent

Job description

Accenture Federal Services in Washington, DC seeks a ServiceNow Engineer (Intermediate) to lead development of out-of-the-box and custom ServiceNow solutions. You will guide junior developers, uphold code quality, security, and manage technical debt across projects.

You will work with clients and stakeholders to define requirements, perform integrations, and support production migrations while aligning with mission goals and governance.