ServiceNow Developer / Architect

Heitmeyer Consulting; Columbus (OH); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Heitmeyer Consulting in Columbus, OH is seeking a hands-on ServiceNow AIOps Developer/Architect for a hybrid role. The ideal candidate will architect solutions, work directly in the platform, and lead observability/tool integrations across Dynatrace, Datadog, Splunk, AWS, and more.

The role focuses on building and enhancing IT Operations capabilities with a strong emphasis on automation, runbooks, and self-healing strategies, while guiding a team of engineers.

Qualifications

• Define the multi-year roadmap for ServiceNow AIOps/ITOM aligned to SLAs and governance.
• Architect event correlation, noise reduction, anomaly detection and root cause workflows with ServiceNow.
• Establish design patterns for service maps and dependency models using CMDB, Discovery, and Service Graph.
• Lead build-out and optimization of Event Management, Cloud Observability, Metric Intelligence, and Log Analytics.
• Implement automation for enrichment and remediation (Flow Designer, Orchestration, IntegrationHub) and guide runbooks.
• Integrate ServiceNow with monitoring/logging tools and cloud providers, plus ITSM messaging systems.

Responsibilities

• Define the multi-year roadmap for ServiceNow AIOps/ITOM, aligned to SLAs, SRE objectives, and governance.
• Architect event correlation and root cause workflows leveraging Event Management and Predictive AIOps.
• Design service maps and dependency models using CMDB, Discovery, and Service Graph.
• Lead build-out and optimization of Event Management, Observability, and Log Analytics capabilities.
• Implement automation for enrichment and remediation via Flow Designer, Orchestration, and IntegrationHub.
• Integrate ServiceNow with monitoring tools, cloud providers, and ITSM systems.

Skills

AIOps implementation

ServiceNow architecture

Technical leadership

Observability integrations

Platform governance

Tools

ServiceNow

CMDB

Discovery

Service Graph

Flow Designer

Orchestration

IntegrationHub

Dynatrace

AppDynamics

Datadog

New Relic

Splunk

Elastic

AWS

GCP

Azure

Job description

Heitmeyer Consulting is currently looking for a ServiceNow Developer / Architect in the Columbus, OH area. This is a hybrid position, so the person needs to live in the Columbus, OH area. No C2C or agencies for this position.

This is a hands-on ServiceNow AIOps Developer/Arch, not a general ServiceNow Developer or Administrator. AIOPs has been implanted and an ideal candidate will have actual implementation experience across AIOps, Event Management, observability integrations, and automation. A hands-on technical dev role with an architect mindset focused on building and enhancing the bank's ServiceNow AIOps and IT Operations capabilities. Need someone who can architect solutions, work directly in the platform, integrate observability tools, and provide technical leadership to other engineers.

• Define the multi-year roadmap for ServiceNow AIOps/ITOM, aligned to business SLAs, SRE objectives, and platform governance.
• Architect event correlation, noise reduction, anomaly detection and root cause workflows leveraging ServiceNow Event Management, Predictive AIOps, and Health Log Analytics.
• Establish design patterns for service maps and dependency models using CMDB, Discovery, and Service Graph.
• Lead build-out and optimization of Event Management, Cloud Observability, Metric Intelligence, and Log Analytics (including parsers, classifiers, deduplication).
• Implement automation for enrichment and remediation (Flow Designer, Orchestration, IntegrationHub, custom actions) and guide "self-healing" runbooks.
• Integrate ServiceNow with monitoring/logging tools (e.g., Dynatrace, AppDynamics, Datadog, New Relic, Splunk, Elastic), cloud providers (AWS/GCP/Azure), and messaging/ITSM systems.