ServiceNow Developer

Insight Global; Tampa (FL); On-site; USD 85,000 - 115,000; Full time

Job summary

Insight Global is seeking a ServiceNow professional to manage, support, and enhance its ServiceNow environment. You will partner with internal stakeholders to gather requirements, configure workflows, automate processes, and support integrations while ensuring stability and ITSM alignment.

The role emphasizes platform ownership, process improvement, and effective communication, with a strong administrator focus. 2+ years in ServiceNow and experience with upgrades and governance are preferred.

Qualifications

• 2+ years supporting, administering, or developing within ServiceNow.
• 3+ years supporting ITSM or IT Service Delivery functions.
• Experience configuring and customizing ServiceNow workflows and modules.
• JavaScript scripting experience within ServiceNow environments.
• Active Directory, LDAP, and Single Sign-On (SSO) experience.

Responsibilities

• Manage, support, and enhance the ServiceNow environment.
• Partner with internal stakeholders to gather requirements and translate business needs into technical solutions.
• Configure and customize workflows and modules; support integrations and platform upgrades.
• Troubleshoot production issues and ensure platform stability and alignment with ITSM best practices.

Skills

ServiceNow administration

ITSM expertise

Workflow automation

JavaScript

Requirements gathering

Documentation

Stakeholder communication

IntegrationHub

CMDB management

Tools

Flow Designer

IntegrationHub

Service Catalog

LDAP

SSO

Active Directory

Job description

Job Description

A client of Insight Global is seeking a ServiceNow professional to manage, support, and enhance its ServiceNow environment. This person will partner with internal stakeholders to gather requirements, configure and customize workflows, automate manual processes, support integrations, manage platform upgrades, troubleshoot production issues, and ensure the platform remains stable and aligned with IT service management best practices. The role appears to be more administrator-focused than software development-focused, with a strong emphasis on platform ownership, process improvement, stakeholder communication, and ServiceNow configuration.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

2+ years supporting, administering, or developing within ServiceNow

3+ years supporting IT Service Management (ITSM) or IT Service Delivery functions

Experience configuring and customizing ServiceNow workflows and modules

JavaScript scripting experience within ServiceNow environments

Active Directory, LDAP, and Single Sign-On (SSO)

Ability to gather requirements and translate business needs into technical solutions

Experience creating technical documentation and implementation plans ServiceNow Certifications

ServiceNow Certified Systems Admin (CSA)

ServiceNow Certified Application Developer (CAD)

Flow Designer and workflow automation experience

IntegrationHub experience

Service Catalog administration experience

CMDB experience

Platform upgrade and release management experience

Governance, compliance, or risk management workflow experience

Previous consulting or enterprise ServiceNow implementation experience