ServiceNow Developer

Entergy; New Orleans (LA); On-site; USD 90,000 - 130,000; Full time

Job summary

Entergy is seeking a ServiceNow Developer to join the Operational Governance team in New Orleans. You will design, develop, and support ServiceNow-based solutions across core IT processes within an Agile scrum team.

You will work on feature development, AI-enabled automation, and integrations with third-party platforms while contributing to deployments, testing, and ongoing platform health and security.

Qualifications

• Bachelor’s degree in computer science, MIS, business administration, or other technical area; or equivalent work experience.
• 5+ years as a software developer for an enterprise platform (Cloud Specialist Senior).
• Strong problem solving and written/verbal communication skills.
• Experience with Agile development teams.
• Experience with JavaScript required.

Responsibilities

• Develop features with configuration and custom code on the ServiceNow platform.
• Create agentic solutions using AI tools and integrations.
• Coordinate changes, upgrades, and testing with external providers.
• Participate in peer reviews and Scrum ceremonies.
• Develop workflows and service requests per customer specs.

Skills

JavaScript

Agile

AI familiarity

Analytical skills

Communication

Education

Bachelor's degree in CS/MIS or related

Advanced degree is a plus

Tools

ServiceNow

ServiceNow Platform

Third-party integrations

Job description

JOB SUMMARY/PURPOSE

As a ServiceNow Developer within Entergy’s Operational Governance team, you will provide IT services to internal customers as well as deliver ongoing support for ServiceNow-based software solutions. This role provides the opportunity to engage in the full application lifecycle as part of a scrum team. You will design, develop, and support solutions on the Now platform that supports Entergy’s core IT processes.

JOB DUTIES/RESPONSIBILITIES

• Develop application features with configuration and custom code development.
• Develop agentic solutions on the ServiceNow platform - using native ServiceNow AI tools and integrations with third-party platforms.
• Assist in the coordination of any changes, upgrades and testing with support providers for external integrations and systems.
• Participate in peer reviews for application changes.
• Participate in scrum ceremonies such as refinement, demo, and release planning.
• Create workflows and build service requests based on customers’ specifications.
• Use scripting tools and ServiceNow functionalities to automate rote tasks.
• Perform system and integration testing; and monitor health, usage, and overall compliance within the application.
• Generate reports as needed.
• Support the daily operations of our ServiceNow core platform and all modules in use - includes monitoring, troubleshooting, optimization, and security compliance.

MINIMUM REQUIREMENTS

Minimum education and experience required of the position: Bachelor’s degree in computer science, MIS, business administration, or other technical area of study OR equivalent work experience; advanced degree is a plus. Cloud Specialist Senior: minimum 5+ years working as a software developer for an enterprise platform Minimum knowledge, skills and abilities required of the position: Solid analytic and problem-solving skills with excellent written and verbal communication skills. Solid familiarity with AI systems and architectures Proven experience working with Agile development teams. Experience with JavaScript is required. Familiarity with software development and design methodologies Ability to work both independently and as part of a team.

Desired knowledge, skills, and abilities: Prior ServiceNow experience Prior experience developing AI systems Understanding of enterprise system design patterns and best practices Understanding of design thinking techniques including Personas, Journey Maps, and Business Model Canvas.