ServiceNow Developer

Open Systems Technologies; Dallas (TX); On-site; USD 130,000 - 160,000; Full time

Job summary

Open Systems Technologies is seeking an experienced ServiceNow Developer for our ServiceNow team in a banking-focused environment. The role emphasizes hands-on development, SDK usage, and AI-assisted tooling to accelerate delivery.

You will design, implement, and test customized ServiceNow solutions, manage integrations, and drive performance improvements. Collaboration with global teams and stakeholders is essential to success.

Qualifications

• 8+ years of ServiceNow platform experience preferably in development and implementation.
• Hands-on with the ServiceNow SDK (NOW SDK) and local application deployment via IDE.
• Experience leveraging Now Assist for Creator AI to speed development.
• Proficient in incident, problem, change, knowledge, service catalog, SLM, and workflows.

Responsibilities

• Plan, execute, monitor, control, and close all technical tasks related to configuration and implementation.
• Provide software coding and customization including screen tailoring, workflows, reports, data imports, and integrations.
• Design, develop, test, and deploy ServiceNow needs within banking SDLC.
• Own enhancements to improve reliability and performance of existing solutions.
• Collaborate with clients to gather requirements and provide multiple logical solutions.
• Build and improve run books for documentation and auditing purposes.

Skills

ServiceNow

NOW SDK

Now Assist

REST APIs

ITSM

CSM

ATF

Scoped apps

Scripting

Incident management

Problem analysis

Team collaboration

Change management

Education

Bachelor's Degree in Computer Science/IT/Engineering

Tools

VS Code

NOW CLI

ServiceNow platform

Job description

**All Candidates presented MUST have 8+ years of experience.**

RESPONSIBILIITES

• As an Application Developer for the ServiceNow team, you will have the following responsibilities.
• Plan, execute, monitor, control, and close all technical tasks related to configuration and implementation
• Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development
• Leverage the ServiceNow SDK (NOW SDK) to design, build, and package scoped applications locally within Visual Studio Code Desktop, utilizing ServiceNow Fluent and modern command-line interface (CLI) tools
• Utilize Now Assist for Creator generative AI capabilities to accelerate application development, automate playbook and flow generation, and streamline code creation
• Update and maintain a comprehensive testing protocol for Service Now instance upgrades with the purpose of certifying all applications for use after the upgrade completes
• Design, develop, test, and deploy various Service Now product needs in banking environment within SDLC
• Own and drive enhancements to improve reliability and performance of existing solutions
• Analysing risks, gaps in the existing environment/applications and resolve them
• Drive enhancing scalability, performance, and monitoring strategies for the existing platform
• Collaborating with clients in requirement gathering and providing multiple logical solutions
• Challenge existing solutions, processing and suggest different ways to solve problem or improve stability
• Build/improve run books for quality documentation and auditing purpose
• Effectively manage projects while maintaining a high level of attention to detail adaptable to change and able to work independently and as part of a team

SKILL / EXPERIENCE

• 8+ years of ServiceNow platform experience preferably in development and implementation
• oHands-on experience with the ServiceNow SDK (NOW SDK), including local application initialization, metadata transformation, and deploying scoped applications from a local IDE (e.g., VS Code).
• oExperience leveraging Now Assist for Creator (or similar generative AI developer tools) to optimize development efficiency, code generation, and workflow automation.
• oHands on experience with incident management, problem management, change management, knowledge management, service catalog, service level management (SLM), workflows and email notifications
• oGood understanding of core platform features, flow designer, ACLs, server side APIs and client side APIs in ServiceNow
• oGood knowledge on ATF, reports, dashboards, import sets, transformations, update sets and system clone, upgrades in ServiceNow
• oHands on experience on development of custom scoped applications
• oGood understanding on ITSM, CSM modules Event Management, Integrations, Orchestration
• oHands on experience on working with Rest API's
• oA fair understanding of MID Server Configuration, CMDB, discovery and asset management
• oGood knowledge and experience on debugging, troubleshooting mechanisms in ServiceNow
• oDemonstrated success at delivery of assignments with tight deadline.
• oAbility to work independently, but strong team player with experience of working as part of a global team.
• oSelf-starter mind set with the ability to share ideas, identify and drive opportunities.
• oStrong problem analysis skills to include the use of mathematical concepts to validate results
• oStrong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail
• oClear and concise communication with superior written and verbal communication skills.
• oManage and prioritize work effectively with minimal supervision
• oMust have good verbal and written communication skills with ability to articulate the technical and functional aspects of the problem to senior stakeholders.
• oCoordinate and solve complex technical data and transformation issues.
• oObtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now.
• oAnswer how to technical and application configuration questions.
• oDevelop, maintain, and execute reports to ensure system operation meets performance targets.
• oCreate and maintain system design and operations documentation

QUALIFICATIONS

• oBachelor's Degree (or equivalent or higher) in Computer Science, Information Technology, Engineering or a related field
• oFinancial Service domain knowledge whilst, not a pre-requisite is desirable