ServiceNow Developer

Hearst; Louisville (KY); On-site; USD 90,000 - 140,000; Full time

Job summary

Homecare Homebase, a Hearst subsidiary, seeks a ServiceNow Developer to design, develop, configure, and maintain modular solutions on the ServiceNow platform. You will collaborate with platform owners, architects, and stakeholders to deliver scalable, secure ITSM, CSM, and related capabilities.

The ideal candidate has strong development experience, AI-assisted development skills, and a continuous learning mindset for evolving ServiceNow ecosystems.

Qualifications

• 3+ years as a ServiceNow Developer
• Experience with ITSM, ITOM, and CSM
• Knowledge of CSDM and CMDB models
• Experience designing and deploying AI solutions on ServiceNow

Responsibilities

• Align ServiceNow capabilities to business strategy and roadmap
• Develop, test, and implement new capabilities on the platform
• Assist with upgrades, tests, and change management
• Stay current on ServiceNow products and integrated technologies

Skills

ServiceNow development

Scripting in ServiceNow

Agile teamwork

Education

Bachelor's degree in a technical field

ServiceNow System Administration

ITIL Foundations

Tools

Flow Designer

Integration Hub

ATF

APIs / web services

Job description

The ServiceNow Developer is responsible for understanding, designing, developing, configuring, updating, and maintaining modular, reusable solutions on the ServiceNow platform in support of HCHB business initiatives. This role partners closely with platform owners, architects, administrators, and business stakeholders to deliver scalable, secure, and user-focused solutions across ITSM, CSM, and related ServiceNow capabilities.

The ideal candidate combines strong platform development experience with modern AI-assisted development practices, including the ability to leverage ServiceNow AI capabilities, automation tooling, and agentic AI products, to accelerate delivery and improve solution quality. This role requires strong collaboration skills, adaptability, and a continuous learning mindset to support the evolving ServiceNow ecosystem.

JOB DESCRIPTION / RESPONSIBILITIES:

• Align ServiceNow platform capabilities to business strategy and ServiceNow roadmap
• Develop, test, and implement new capabilities on the ServiceNow platform
• Assist with ServiceNow upgrades, action skipped changes, and create/run tests
• Stay current on ServiceNow products and applicable integrated technologies

EXPERTISE AND EXPERIENCE:

• 3+ years as a ServiceNow Developer with experience developing in the following areas:
• ITSM: Incident, Problem, Change, Service Catalog
• Service Portals
• Flow Designer, Workflow, Virtual Agent Topics, Integration Hub
• Application integrations using APIs, web services, scripts, transform maps, etc.
• Scoped Applications
• Scripting in ServiceNow
• Test Management and ATF
• ITOM: Event Management, CMDB, Discovery, Service Mapping
• 1+ years as member of an Agile, Scrum, or Kanban team
• Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations
• Knowledge of the ITIL framework especially as it pertains to the CMDB model and governance
• Comprehension of the ServiceNow CSDM model
• Experience designing and deploying AI solutions on and off the ServiceNow platform, with strong AI prompt engineering skills
• Strong communication skills that include the ability to write clearly and concisely
• Knowledge of database fundamentals

ADDITIONAL PREFERRED EXPERIENCE (not required):

• CSM: Case Management, Agent Workspace, Communities
• Performance Analytics, Dashboards
• Workspaces
• Reporting
• Active Directory/PowerShell
• Transform Maps
• AI Control Tower

EDUCATION / CERTIFICATION / TRAINING

• Bachelor's degree in a technical field (or equivalent experience)
• ServiceNow System Administration
• Any of the following certifications are a plus:
• ServiceNow Certified Application Developer
• ITIL Foundations
• ServiceNow Discovery Fundamentals
• ServiceNow Certified Implementation Specialist – Discovery
• ServiceNow Advanced System Administration
• Scripting in ServiceNow
• CCNA or equivalent
• MCSA, RHCSA (Microsoft, RedHat)

About Us

Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of homecare and hospice agencies throughout the United States. Our software enables real time solutions for wireless information exchange and communication between office staff, field staff, and physicians.

Our success is fueled by our talented technology teams that are driven by their passion to make a difference in patient care. Our employees work in a culture that is guided by values of caring, action, respect, excellence, and smile (a positive attitude). If you want to work in a role where your skills have a direct influence on patient care, Homecare Homebase is the next step in your career. We are hiring technologists that want to make a difference.

This position does not provide sponsorship. All applicants should have the right to work in the US without immigration sponsorship.

This role partners closely with platform owners, architects, administrators, and business stakeholders to deliver scalable, secure, and user-focused solutions across ITSM, CSM, and related ServiceNow capabilities.