ServiceNow Developer

Quarterhill Inc.; Frisco (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid vacation and sick days

Health and Dental plans

Retirement plans

EFAP

Employee referral program

Job summary

Quarterhill Inc. seeks a ServiceNow Developer to support a multi-agency instance built around custom-scoped applications for Facilities and Work Order management.

You’ll develop, integrate, and administer ITSM and third‑party integrations, balancing hands‑on troubleshooting with configuration and scripted logic across enterprise platforms. You will work across Windows and Linux environments, contribute to patching efforts, and craft clear RCAs for stakeholders.

Qualifications

• 2–4 years hands-on ServiceNow development/administration experience.
• Solid understanding of ServiceNow scripting model (Business Rules, Client Scripts, Script Includes, execution order).
• Experience with scoped application development.
• Familiarity with ITSM core tables (Incident, Task, SLA) and SLA logic.
• Experience building or consuming REST integrations (JSON payloads, auth troubleshooting).
• Comfortable writing background/fix scripts for data diagnostics and remediation.
• Strong written communication skills for clear RCA documentation.

Responsibilities

• Design, build, and maintain features within custom-scoped applications for multiple agency clients.
• Write and maintain Business Rules, Client Scripts, Script Includes, UI Policies, and ACLs.
• Configure and troubleshoot SLA definitions and remediation scripts.
• Build and maintain integrations between ServiceNow and external systems.
• Investigate data integrity issues using diagnostic scripts before remediation.
• Configure dynamic references, dashboards, and role-based access at scale.
• Draft client-friendly documentation and RCAs for non-technical stakeholders.
• Support administration tasks across Windows and Linux environments for integrations.
• Participate in patching activities and troubleshoot post-patch issues.

Skills

ServiceNow development

Scripting

REST integrations

ITSM core concepts

Root-cause analysis

Job description

Overview

Quarterhill is seeking a ServiceNow Developer to join our team supporting a multi-agency ServiceNow instance built around custom-scoped applications for Facilities and Work Order management. This platform serves multiple tolling and transportation agency clients, each with distinct configurations, workflows, and reporting needs. You'll work on development, integration, and administration tasks across ITSM, custom scoped applications, and third‑party integrations with network monitoring and automation platforms.

This role is well suited to someone who enjoys hands‑on troubleshooting, is comfortable working across both configuration and scripted logic, and wants to grow their skills in enterprise integration patterns.

Responsibilities

What You’ll Do

• Design, build, and maintain features within custom-scoped applications supporting multiple external agency clients
• Write and maintain Business Rules, Client Scripts, Script Includes, UI Policies, and ACLs, with attention to execution order and side effects (e.g., avoiding duplicate‑insert issues in before insert rules)
• Configure and troubleshoot SLA definitions (task_sla), including investigating stage/state transition issues and running bulk data remediation scripts
• Build and maintain integrations between ServiceNow and external systems, including:
• Event Management integrations (e.g., Zenoss or similar monitoring platforms), including constructing and validating structured JSON event payloads
• REST‑based integrations with tools like Power Automate/Power Platform, including OAuth troubleshooting
• Scripted REST APIs exposed for consumption by external systems or AI/automation tools
• Investigate and resolve data integrity issues (e.g., stale sys_id references, orphaned or duplicate records) using diagnostic scripts before applying remediation
• Configure dynamic reference qualifiers, related lists, and dashboard/report widgets, including managing role‑based access at scale
• Draft clear, client-friendly documentation and root cause analyses (RCAs) that translate technical platform behavior into language non‑technical stakeholders can understand
• Support administration tasks across Windows and Linux environments as needed for integration and monitoring tooling
• Participate in Zurich (or current release) patching activities and help troubleshoot post‑patch issues (e.g., Customer Service Portal search behavior)

Qualifications

What We’re Looking For

Required

• 2–4 years of hands‑on ServiceNow development/administration experience
• Solid understanding of the ServiceNow scripting model (Business Rules, Client Scripts, Script Includes, Business Rule execution order, GlideRecord/GlideAjax)
• Experience with scoped application development
• Familiarity with ITSM core tables (Incident, Task, SLA) and how SLA/stage logic is calculated
• Experience building or consuming REST integrations (JSON payload construction, authentication troubleshooting)
• Comfortable writing background/fix scripts for data diagnostics and remediation, with a "diagnose before you fix" mindset
• Strong written communication skills — able to document technical root cause analysis clearly for both technical and non‑technical audiences

Nice To Have

• Experience integrating ServiceNow with an event/monitoring platform (Zenoss, SolarWinds, or similar)
• Exposure to SNMP/MIB concepts in a network monitoring context
• Experience with Power Platform (Power Automate, Power Apps) integrations
• ServiceNow certifications (CSA, CAD, or similar)
• Experience supporting multi‑tenant or multi‑client instance configurations

Working Style We Value

• Methodical, evidence‑first troubleshooting — you write a diagnostic script before you write a fix
• Ownership mentality: willing to reconstruct data, dig into audit trails, and see problems through to resolution
• Ability to work across multiple client configurations without losing track of what's client‑specific vs. platform‑wide

Benefits

• Paid days off ( i. e. vacatio n, sick days, bereavement leave)
• Health and Dental plans
• Retirement plans
• Employee and Family Assistance Program (EFAP)
• Employee referral program

We welcome applicants from all backgrounds, regardless of race, color, religion, sex, veteran sta tus, sexual orientation, gender identity, national origin, age, or disabilit y or any other protected characteristics in accordance with applicable federal, state/provincial, and local laws . We 're committed to creating a workplace where everyone feels valued and respected.

We appreciate all responses and will acknowledge only those being considered for an interview .