ServiceNow Developer / Administrator

Gravity IT Resources; Cincinnati (OH); Hybrid; USD 96,432 - 137,760; Full time

Job summary

Gravity IT Resources seeks a ServiceNow Developer/Administrator for a contract role in Cincinnati, OH. You will be hands-on, keeping the platform stable, enhancing workflows, and delivering improvements across environments.

You’ll collaborate with technical teams and business stakeholders to translate needs into scalable ServiceNow solutions, focusing on reliability, performance, and user adoption. Hybrid/onsite schedule in Cincinnati.

Qualifications

• 3+ years hands-on ServiceNow administration in production.
• Strong scripting and configuration skills in JavaScript, business rules, UI policies, and client scripts.
• Experience with Incident, Problem, Change, Knowledge, Service Catalog, and CMDB/ITOM modules.
• Proficient in debugging integrations and performance issues.
• Able to collaborate in Agile ceremonies and cross-functional delivery teams.

Responsibilities

• Configure, customize, and enhance ServiceNow to support operations and projects.
• Administer users, roles, access, and governance across environments.
• Build and refine workflows, forms, UI policies, business rules, and client scripts.
• Support integrations and troubleshoot performance and data quality issues.
• Create and maintain reports, dashboards, and analytics.
• Assist with upgrades, patching, and environment synchronization.
• Document solutions and runbooks to improve long-term supportability.

Skills

ServiceNow administration

JavaScript / scripting

Agile ceremonies

CSA Certification

Job description

ServiceNow Developer / Administrator (Contract | Hybrid/On-site – Cincinnati, OH)

Overview

We’re partnering with an enterprise team that relies on ServiceNow to support core IT service delivery and platform operations. This is a hands‑on role focused on keeping the platform stable, improving workflows, and delivering enhancements across multiple environments.

You’ll partner with technical teams and business stakeholders to translate needs into clean, scalable ServiceNow solutions—while helping drive reliability, performance, and user adoption.

What you’ll do

• Configure, customize, and enhance the ServiceNow platform to support operational and project needs
• Administer users, roles, access, and governance across production and non‑production environments
• Build and refine workflows, forms, UI policies, business rules, and client scripts
• Support integrations and troubleshoot complex issues (performance, workflow behavior, and data quality)
• Create and maintain reports, dashboards, and platform analytics
• Support upgrades, patching, and environment synchronization activities
• Participate in Agile ceremonies and collaborate closely with cross‑functional delivery teams
• Document solutions, processes, and runbooks to improve long‑term supportability

What we’re looking for (must‑haves)

• 3+ years of hands‑on ServiceNow administration experience in a production environment
• Strong ServiceNow scripting/configuration skills (JavaScript; business rules; UI policies; catalog/client scripts)
• Experience supporting core modules such as Incident, Problem, Change, Knowledge, Service Catalog, and CMDB / ITOM
• Comfort debugging integrations and troubleshooting platform performance issues
• Agile experience and strong collaboration/communication skills
• ServiceNow Certified System Administrator (CSA) certification

Nice‑to‑haves

• CIS and/or CAD certifications (especially around portfolio / application management)
• ITIL Foundation (v3 or v4)
• Experience supporting high‑security or regulated environments

Engagement details

• Contract role (40 hours/week)
• Hybrid / on‑site schedule in Cincinnati, OH

*Note: Company‑identifying details have been removed from this posting to protect client confidentiality.*

Equal Employment Opportunity Statement

Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.