ServiceNow Developer

Spatial Front, Inc; Bethesda (MD); On-site; USD 90,000 - 140,000; Full time

Job summary

Spatial Front, Inc. is seeking a ServiceNow Developer to join an agile team in Bethesda, MD. You will develop and configure the ServiceNow platform, build workflows and UI components, and integrate data with enterprise systems.

The role requires CSA/CAD and 3+ years of IT development experience, with ITOM and Event Management expertise and no/low-code development practices. Hybrid work with two on-site days in the US is offered.

Qualifications

• Bachelor’s degree in related discipline (Must Have).
• 3+ years of IT development experience (Must Have).
• CSA and CAD certifications (Must Have).
• ServiceNow ITOM and Event Management experience (Must Have).
• Custom Workspace Development with UI Builder and analytics dashboards (Must Have).
• Experience with AI Ops, App Engine Studio (Must Have).
• Workflow automation using Workflow Editor/Designer, runbooks, and playbooks.
• Data integration using Service Graph Connectors / Integration Hub with Splunk, SCCM, JAMF.
• Knowledge of client/server scripting, ServiceNow REST APIs, and widget development.
• Experience with Agile methodologies (Agile 2.0).
• ITIL processes knowledge.

Responsibilities

• Develop, configure, and customize the ServiceNow platform.
• Create and manage workflows, UI Policies, UI Actions, Client Scripts, and ACLs.
• Design and implement data interfaces with other enterprise systems.
• Collaborate with cross-functional teams to prioritize requirements.
• Implement best practices for No-code/Low-code development.
• Participate in Agile development processes and provide feedback.
• Develop custom widgets and solutions in the Service Portal.
• Assist in designing and updating Service Portal front-end components.
• Perform production deployment tasks for releases.
• Understand ServiceNow database hierarchies and design principles.
• Write clean, efficient, maintainable code.
• Provide technical guidance to team members.

Skills

ServiceNow

CSA

CAD

ITOM

Event Management

UI Builder

Scripting

REST APIs

Agile 2.0

Data Integration

Workflows

ITIL

Education

Bachelor’s degree in related discipline

Job description

Description

Spatial Front, Inc. (SFI), a two-time USAToday Top Workplaces awardee and Washington Top Workplaces honoree, is seeking a ServiceNow Developer to support our growing team. In this role, you will be instrumental in developing and configuring the ServiceNow platform to enhance its functionality within our client’s organization. As a member of an agile team, you will deliver iterative improvements and collaborate with application teams to design and implement data interfaces with other enterprise systems.

This role offers flexible work arrangement, with two days each expected on-site and the remaining days remote work within the US.

Responsibilities

• Develop, configure, and customize the ServiceNow platform to fit business requirements.
• Create and manage workflows, UI Policies, UI Actions, Client Scripts, and ACLs.
• Design and implement data interfaces with other enterprise application systems.
• Collaborate with cross-functional teams to identify and prioritize business requirements.
• Implement ServiceNow best practices for development, configuration, and customization using No code/Low code.
• Participate in agile development processes, providing input and feedback to improve overall team performance.
• Utilize scripting techniques to develop custom widgets and solutions in the Service Portal.
• Assist in designing and updating Service Portal front-end components.
• Perform production deployment tasks in preparation for releases.
• Maintain an understanding of ServiceNow database hierarchies and design principles.
• Write clean, efficient, and maintainable code.
• Assist in providing technical support and guidance to team members.

Requirements

• Bachelor’s degree in related discipline. (Must Have)
• 3+ years of relevant experience in IT development. (Must Have)
• Basic ServiceNow certifications CSA and CAD. (Must Have)
• ServiceNow Modules required experience: ITOM and Event Management (Must Have)
• Custom Workspace Development: Implement custom workspaces using UI Builder and develop comprehensive analytics dashboards. (Must Have).
• Other ServiceNow Modules experience: AI Ops, App Engine Studio
• Workflow Automation: Must be experienced in creating workflows using Workflow Editor, Workflow Designer, runbooks, and playbooks to streamline processes and ensure efficiencies.
• Data Integration: Ability to set up a wide range of integrations (Service Graph Connectors / Integration Hub) with Splunk, SCCM, JAMF or equivalent for software inventory integration.
• Communications: Conduct discovery workshops, requirement gathering sessions, conduct process workshops to educate customers on best practices and recommend scalable and sustainable solutions.
• Knowledge of client and server scripting, ServiceNow REST APIs, and widget development.
• Experience with Agile methodologies (Agile 2.0) for software development.
• Knowledge of the ServiceNow app engine and the process for developing and supporting custom applications.
• Experience with Advanced scripting, Performance Analytics, Reporting, and other use case areas are highly desirable.
• Demonstrated understanding of ITIL processes, operations, and procedures.

Required Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)

Desired Certifications

• ServiceNow Certified Implementation Specialist – ITOM
• ServiceNow Certified Implementation Specialist – Event Management / AIOps

Additional Certifications

• App Engine
• IntegrationHub
• Performance Analytics

Additional Information

• Work Authorization: Must be either a US citizen or Permanent Resident, and able to obtain a Public Trust clearance. Sponsorship of other work authorizations is not available.
• Clearance: Background checks may include Criminal History, Education Verification, Employment Verification, Professional Certifications, and Credit History (Public Trust investigations typically take 4–8 weeks and require fingerprinting.)
• Location: Hybrid arrangement, with two days each expected on-site and the remaining days remote work within the US.
• Salary Range: $90,000 – $140,000 annually
• Benefits: SFI offers a comprehensive benefits package. Details available at SFI Careers.
• This is a full-time, W2 position.
• No agencies, third parties, or Corp-to-Corp submissions.
• Spatial Front Inc. is an Equal Opportunity Employer — all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.
• SFI participates in E-Verify.