ServiceNow Developer

Vibotek LLC; Chicago (IL); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading IT service provider in Chicago is looking for a Senior Lead ServiceNow Developer with over 12 years of experience in ITSM, ITOM, and ITAM. Responsibilities include gathering infrastructure requirements, designing service catalog items, and managing asset lifecycle workflows. Candidates should be hands-on experts in ServiceNow with strong skills in CMDB management and SLA/OLA reporting. This role requires onsite presence from day one and offers an opportunity to lead critical IT processes.

Qualifications

• 12+ years of experience in ITSM, ITOM, and ITAM.
• Hands-on experience gathering infrastructure requirements.
• Ability to automate asset lifecycle workflows.

Responsibilities

• Gather infrastructure requirements for Incident, Problem, Change, and Request Management.
• Design and configure service catalog items for infrastructure services.
• Monitor, analyze, and report on change requests and problem records.

Skills

Hands-on expertise in ITSM

ITOM and ITAM knowledge

ServiceNow configuration

Change and Problem Management

CMDB management

SLA and OLA management

Tools

ServiceNow

Job description

Sr Lead ServiceNow Developer ITSM ITOM ITAM -12+ years.

Chicago, IL: Day one onsite

Visa Type - USC,GC or GCEad.

Hands-on expert with ITSM, ITOM, ITAM

ITSM

• Gather infrastructure requirements (Network, Server, Cloud, Storage); configure Incident, Problem, Change, and Request Management
• Design and configure service catalog items for infrastructure services
• Configure workflows, approvals, assignment rules, SLAs/OLAs, and escalation mechanisms
• Integrate ServiceNow with monitoring, alerting, and external ticketing tools
• Configure, manage, and optimize Change and Problem Management processes in ServiceNow for IT infrastructure, ensuring alignment with ITIL best practices.
• Monitor, analyze, and report on change requests and problem records, facilitating root cause analysis, approvals, and process improvements.
• Configure and maintain infrastructure knowledge articles and runbooks
• Create operational and SLA compliance reports and dashboards
• Support UAT, go-live, hyper care, and stabilization activities
  
  

ITOM

• Implement and manage Discovery for on-prem and cloud infrastructure
• Configure CMDB classes, relationships, and data models aligned to infrastructure
• Perform CMDB health checks (completeness, correctness, compliance)
• Configure event ingestion, alert correlation, and noise reduction
• Enable service maps for critical infrastructure and business services
• Integrate monitoring tools for event and performance visibility
• Build ITOM dashboards and operational performance reports
  
  

ITAM

• Configure Hardware and Software Asset Management modules
• Define and automate asset lifecycle workflows (procure to retire)
• Support asset imports, normalization, and data quality
• Align assets with CIs and ensure reconciliation accuracy
• Implement license compliance, usage tracking, and optimization
• Configure audit, reconciliation, and governance processes
• Generate asset, license, and compliance reports