ServiceNow Developer

Trace Systems Inc.; Camp Springs (MD); On-site; USD 100,000 - 135,000; Full time

Job summary

Trace Systems Inc. is seeking a ServiceNow Developer to deliver full-spectrum development and implementation support for DoD missions at Joint Base Andrews, MD.

You will translate approved processes into secure workflows, dashboards, and user experiences supporting ITSM, ITBM, and ITAM needs. The ideal candidate has 5+ years of application development, 3+ years ServiceNow experience, and a current CAD certification or ability to obtain it within six months; US citizenship and Top Secret

Qualifications

• Active Top Secret clearance (in-scope) and US citizenship.
• DoD 8140 qualification requirements for the assigned work role.
• Bachelor's degree in CS, Cybersecurity, Data Science, Information Systems, IT or related field.
• Current ServiceNow CAD certification or ability to obtain within six months.
• 5+ years of application development experience, including 3+ years with ServiceNow.
• Experience with ITSM, ITBM, ITAM and Agile/DevOps practices.

Responsibilities

• Develop, configure, test, implement, and sustain ServiceNow applications and workflows.
• Translate approved processes into secure workflows, dashboards, forms, and user experiences.
• Collaborate with HAF/A1 sprint and DevOps teams and stakeholders to translate processes into workflows.
• Develop tailorable dashboards, reports, forms, and experiences fit for mission needs.
• Implement ITSM, ITBM, and ITAM modules and related business processes.
• Support requirements analysis, backlog refinement, and sprint planning and demonstrations.
• Apply development standards and security controls within DoD ServiceNow environment.
• Troubleshoot defects, support integrations, and coordinate production changes.

Skills

Top Secret clearance

US Citizenship

ServiceNow CAD

ServiceNow development

DoD 8140

Agile/DevOps

Security compliance

Communication skills

3+ years ServiceNow

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow platform

Job description

Job Overview

Job Title: ServiceNow Developer

Location: Joint Base Andrews, Maryland

Job Responsibilities

Trace Systems is seeking a ServiceNow Developer to provide full-spectrum development and implementation support for EACN and the 89th Communications Squadron. The developer will translate approved business processes into secure workflows, wireframes, dashboards, modules, and user experiences supporting operational and IT service-management needs. The project associated with this position is currently in the proposal stage.

• Develop, configure, test, implement, and sustain ServiceNow applications and business workflows supporting EACN and 89 CS requirements.
• Partner with HAF/A1 sprint and DevOps teams and Government stakeholders to translate approved processes into workflows and wireframes.
• Develop tailorable dashboards, repeatable processes, reports, forms, and user experiences that are fit for mission needs.
• Implement and enhance IT Service Management, IT Business Management, and IT Asset Management modules and associated business processes.
• Support requirements analysis, backlog refinement, sprint planning, demonstrations, documentation, and release activities.
• Apply development standards, access controls, testing practices, and configuration management within the Government ServiceNow environment.
• Troubleshoot defects, support integrations, and coordinate production changes with stakeholders and operational support teams.

In compliance with applicable state and local pay transparency requirements, the following compensation information is provided for this position. The base salary range represents the minimum and maximum compensation Trace reasonably expects to offer for this position at the time of posting. Actual compensation within the range may vary based on factors including, but not limited to, location, experience, qualifications, skills, and performance.

Salary Minimum: $100,000
Salary Maximum: $135,000

Trace provides a comprehensive benefits package to eligible employees, which may include health insurance coverage, flexible spending accounts, an employee wellness program, life and disability insurance, a retirement savings plan, company holidays, and paid time off (PTO).

Minimum Qualifications

• Active, in-scope US Government issued Top Secret (minimum); higher-level eligibility may be required based on assigned access.
• Due to the nature of the work and contract requirements, US Citizenship is required.
• Candidates must meet the applicable DoD 8140 qualification requirements for the assigned work role. DoD 8140 Work Role(s): 632 Systems Developer, Proficiency Level: Intermediate; and may qualify through education, military training, certifications, or a combination thereof.
• Qualifying 8140 credentials include a Bachelors degree in Computer Science or Cybersecurity or Data Science or Information Systems or Information Technology or Software Engineering or completion of relevant military training.
• Qualifying 8140 certifications may include CSSLP, GCLD, GSEC or other DoD 8140-approved certifications. Higher proficiency-level or equivalent DoD 8140-approved certifications applicable to the assigned work role may also be accepted.
• Strong verbal and written communication skills and the ability to coordinate effectively with technical and non-technical personnel.
• Ability to work in a secure DoD environment and comply with applicable Air Force, installation, and program security requirements.
• 5+ years of application development experience, including 3+ years developing or administering ServiceNow solutions.
• Current ServiceNow Certified Application Developer (CAD) certification, or ability to obtain it within six months of employment.
• Experience developing workflows, dashboards, forms, reports, business rules, and role-based user experiences.
• Working knowledge of ITSM, ITBM, and ITAM modules and Agile/DevOps development practices.

Desired Qualification

• Experience developing ServiceNow solutions for DoD or Air Force customers.
• Additional ServiceNow certifications, experience with platform integrations, JavaScript, REST APIs, or automated testing.
• Prior military service or experience supporting Department of Defense or U.S. Air Force customers.
• Experience supporting mission-essential communications in distributed, multi-site environments.

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.