ServiceNow Demand & Portfolio Manager

Koniag Government Services; Washington (District of Columbia); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Koniag Advisory and Business Solutions, LLC, a Koniag Government Services company, is seeking a ServiceNow Demand Manager to support the Digital Workplace by managing intake, triage, prioritization, governance, and portfolio visibility for ServiceNow demand.

This hybrid role requires ability to obtain a Public Trust and will be performed at the client’s facility or approved remote locations during Eastern Time core hours, with one day onsite in Washington, DC.

Qualifications

• Bachelor's degree in Business, Information Systems, Project Management, or related discipline.
• 5+ years in demand management, portfolio coordination, business analysis, product operations, or IT governance.
• Experience supporting enterprise platforms, ITSM, Agile delivery, or workflow modernization.
• Experience with ServiceNow SPM/ITBM/SPM and portfolio management practices (desired).
• Experience with federal governance, intake, or prioritization processes (desired).

Responsibilities

• Manage intake channels, demand records, prioritization criteria, review cadence, and governance workflows for ServiceNow work.
• Facilitate demand clarification with requestors, product owners, architects, cybersecurity, operations, and delivery teams.
• Assess demand for mission value, urgency, complexity, dependencies, readiness, resource needs, and delivery risk.
• Maintain demand pipeline reporting, status visibility, decision records, approvals, and backlog transition artifacts.
• Support portfolio planning, roadmap inputs, capacity discussions, and executive reporting.
• Identify duplicate, conflicting, low-value, or high-risk requests and recommend practical disposition.

Skills

Intake management

Prioritization

Governance

Reporting

Decision tracking

Stakeholder facilitation

Public Trust clearance

ServiceNow knowledge

Education

Bachelor's degree in Business/IS/PM or related field

Tools

ServiceNow

Jira

Confluence

Power BI

Job description

Koniag Advisory and Business Solutions, LLC, a Koniag Government Services company, is seeking a ServiceNow Demand Manager to support the Digital Workplace by managing intake, triage, prioritization, governance, and portfolio visibility for ServiceNow demand.

This hybrid role requires ability to obtain a Public Trust and will be performed at the client’s facility or approved remote locations during Eastern Time core hours, with one day onsite in Washington, DC.