ServiceNow Demand Manager

Koniag Government Services; Washington (District of Columbia); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Koniag Advisory and Business Solutions, LLC, a Koniag Government Services company, is seeking a ServiceNow Demand Manager to support the Digital Workplace by managing intake, triage, prioritization, governance, and portfolio visibility for ServiceNow demand.

This hybrid role requires ability to obtain a Public Trust and will be performed at the client’s facility or approved remote locations during Eastern Time core hours, with one day onsite in Washington, DC.

Qualifications

• Bachelor's degree in Business, Information Systems, Project Management, or related discipline.
• 5+ years in demand management, portfolio coordination, business analysis, product operations, or IT governance.
• Experience supporting enterprise platforms, ITSM, Agile delivery, or workflow modernization.
• Experience with ServiceNow SPM/ITBM/SPM and portfolio management practices (desired).
• Experience with federal governance, intake, or prioritization processes (desired).

Responsibilities

• Manage intake channels, demand records, prioritization criteria, review cadence, and governance workflows for ServiceNow work.
• Facilitate demand clarification with requestors, product owners, architects, cybersecurity, operations, and delivery teams.
• Assess demand for mission value, urgency, complexity, dependencies, readiness, resource needs, and delivery risk.
• Maintain demand pipeline reporting, status visibility, decision records, approvals, and backlog transition artifacts.
• Support portfolio planning, roadmap inputs, capacity discussions, and executive reporting.
• Identify duplicate, conflicting, low-value, or high-risk requests and recommend practical disposition.

Skills

Intake management

Prioritization

Governance

Reporting

Decision tracking

Stakeholder facilitation

Public Trust clearance

ServiceNow knowledge

Education

Bachelor's degree in Business/IS/PM or related field

Tools

ServiceNow

Jira

Confluence

Power BI

Job description

Koniag Advisory and Business Solutions, LLC a Koniag Government Services company, is seeking a ServiceNow Demand Manager to support KABS and our government customer in Washington, DC. The position is hybrid, requires 1 day onsite. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Advisory and Business Solutions, a Koniag Government Services company, is seeking a ServiceNow Demand Manager to support the Digital Workplace workforce by managing intake, triage, prioritization, governance, and portfolio visibility for ServiceNow demand. This role ensures new requests are understood, assessed, sequenced, and routed through the appropriate delivery and approval processes. Work will be performed at the client's facility or customer approved remote locations during Eastern Time core business hours.

The ServiceNow Demand Manager will manage demand intake and prioritization for ServiceNow enhancements, products, workflows, and platform changes.

Principal Responsibilities Will Include But Are Not Limited To

• Manage intake channels, demand records, prioritization criteria, review cadence, and governance workflows for ServiceNow work.
• Facilitate demand clarification with requestors, product owners, architects, cybersecurity, operations, and delivery teams.
• Assess demand for mission value, urgency, complexity, dependencies, readiness, resource needs, and delivery risk.
• Maintain demand pipeline reporting, status visibility, decision records, approvals, and backlog transition artifacts.
• Support portfolio planning, roadmap inputs, capacity discussions, and executive reporting.
• Identify duplicate, conflicting, low-value, or high-risk requests and recommend practical disposition.

Required

Education and Experience:

• Bachelor's degree in Business, Information Systems, Project Management, or a related discipline, or equivalent work experience.
• 5+ years of experience in demand management, portfolio coordination, business analysis, product operations, or IT governance.
• Experience supporting enterprise platforms, ITSM, Agile delivery, or workflow modernization.

Desired

• Experience with ServiceNow SPM, Demand Management, ITBM/SPM, ITIL, Agile, or portfolio management practices.
• Experience supporting federal governance, intake, or prioritization processes.

Required Skills And Competencies

• Strong intake management, prioritization, stakeholder facilitation, governance, reporting, and decision tracking skills.
• Ability to evaluate demand using business value, operational urgency, feasibility, compliance, and delivery capacity criteria.
• Working knowledge of ServiceNow capabilities, product backlogs, platform delivery, and release planning.
• Strong written communication and executive-ready status reporting skills.
• Ability to obtain a Public Trust clearance.

Desired Skills And Competencies

• Experience with roadmap management, capacity planning, benefit realization, and service portfolio governance.
• Familiarity with Jira, Confluence, Power BI, and ServiceNow reporting.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [e-mail] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352