ServiceNow Data Analytics Specialist

Socket.dev; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

SiloSmashers is seeking a Data Analyst to support a federal program by combining ServiceNow platform operations with data analytics. You will translate operational needs into dashboards, reports, workflows, and improvements with IT teams and business users to enhance IT service delivery.

Responsibilities include data extraction, quality validation, and deriving insights to inform leadership decisions, while coordinating testing, deployments, and user training across development and production

Qualifications

• Bachelor's degree and 8+ years in IT or data analytics environments.
• Experience analyzing data from ITSM processes and CMDB.
• Strong skills with SQL, reporting tools, and dashboards.
• Ability to translate operational needs into actionable reports.

Responsibilities

• Support ServiceNow platform operations, troubleshooting, and maintenance.
• Analyze Incident/Problem/Change data to identify trends and gaps.
• Build dashboards and reports to support SLAs and leadership decisions.
• Coordinate data quality, definitions, and reporting logic.
• Collaborate with stakeholders to translate requirements into artifacts.
• Support testing, deployment, and release readiness across environments.
• Document configurations, SOPs, and training materials.

Skills

Data analysis

ServiceNow

SQL

Power BI

Tableau

Python

Reporting

Data quality

Education

Bachelor's degree

Tools

ServiceNow

SQL Server

SharePoint

Nintex Workflows

Job description

SiloSmashers is seeking a Data Analyst to support a federal program by combining ServiceNow platform operations with data analytics. You will translate operational needs into dashboards, reports, workflows, and improvements with IT teams and business users to enhance IT service delivery.

Responsibilities include data extraction, quality validation, and deriving insights to inform leadership decisions, while coordinating testing, deployments, and user training across development and production