ServiceNow Cyber Strategy & Transformation Consultant

Deloitte France; Seattle (WA); On-site; USD 83,000 - 163,000; Full time

Job summary

Deloitte is seeking a ServiceNow - Consultant, Strategy & Transformation to join our Cyber Strategy & Transformation team. You will help capture requirements, design and configure ServiceNow solutions across ITOM, ITAM, IRM, Security Operations and more, partnering with client teams to deliver measurable value.

The role involves leading workstreams, contributing to governance, data models and reporting, and may require travel to serve clients.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, Information Technology, Finance, or Business.

Responsibilities

• Support requirements workshops and stakeholder interviews to capture, validate, and document business requirements, user stories, and current-state and future-state process flows.
• Analyze processes, controls, and tools to identify opportunities for ServiceNow configuration and automation across IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, Third-Party Risk Management, and ServiceNow AI Control Tower use cases.
• Contribute to the functional design and configuration of ServiceNow solutions, including forms, workflows, notifications, service level agreements, dashboards, reports, roles, and access controls
• Support documentation of data models, taxonomies, workflows, controls, and reporting requirements for cyber, risk, and artificial intelligence governance use cases
• Produce project artifacts, including requirements documentation, functional designs, test scenarios, training materials, release notes, and deployment support materials
• Collaborate with client stakeholders, functional teams, and technical teams to support demonstrations, user acceptance testing, defect triage, training, cutover activities, and solution adoption
• A successful candidate would possess these skills:
• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

Skills

Requirements workshops

Stakeholder interviews

ServiceNow configuration

Documentation

Project leadership

Communication

Attention to detail

Relationship building

Time management

Collaboration

Education

Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, Information Technology, Finance, or Business

Tools

ServiceNow IT Operations Management

ServiceNow IT Asset Management

ServiceNow Integrated Risk Management

ServiceNow Security Operations

ServiceNow Third-Party Risk Management

ServiceNow AI Control Tower

Job description

Deloitte is seeking a ServiceNow - Consultant, Strategy & Transformation to join our Cyber Strategy & Transformation team. You will help capture requirements, design and configure ServiceNow solutions across ITOM, ITAM, IRM, Security Operations and more, partnering with client teams to deliver measurable value.

The role involves leading workstreams, contributing to governance, data models and reporting, and may require travel to serve clients.