ServiceNow CTA Architect — Enterprise Platform Leader

GCA; Virginia Beach (VA); On-site; USD 140,000 - 230,000; Full time

Job summary

GCA is seeking a ServiceNow Architect to design and develop network and system architectures, define capabilities and performance requirements, and ensure alignment with mission needs for a USAF program.

You will lead architecture, design, and implementation across ITSM, ITOM, ITAM, IRM, SecOps, HRSD, App Engine, CMDB & CSDM, enforcing governance and security standards while guiding developers and stakeholders.

Qualifications

• 10+ years of experience in ServiceNow architecture, configuration, workflow development, and platform enhancements.
• Experience establishing platform governance.
• Ability to translate technical and business requirements into architectural blueprints for ServiceNow.
• Strong knowledge of CMDB and CSDM.
• DoD 8570.01-M IAT Level II or equivalent security certification.
• Experience with Agile, DevOps, and CI/CD integrated with ServiceNow.

Responsibilities

• Architect scalable, secure, and compliant ServiceNow solutions across multiple domains and modules.
• Lead platform governance and drive integrations using Integration Hub, REST APIs, and custom spokes.
• Guide developers and admins on technical design, configuration, and implementation.
• Collaborate with Program Managers and Stakeholders to plan roadmaps and solution delivery.
• Produce and maintain technical design documentation and architectural diagrams.

Skills

Interpersonal skills

Communication

Organizational skills

Self-starter

Team collaboration

Willingness to learn

Education

High School Diploma

Tools

App Engine Studio

Flow Designer

Integration Hub

Predictive Intelligence

CMDB

CSDM

Job description

GCA is seeking a ServiceNow Architect to design and develop network and system architectures, define capabilities and performance requirements, and ensure alignment with mission needs for a USAF program.

You will lead architecture, design, and implementation across ITSM, ITOM, ITAM, IRM, SecOps, HRSD, App Engine, CMDB & CSDM, enforcing governance and security standards while guiding developers and stakeholders.