ServiceNow CSM Architect | On-site role | W2 Contract |

Xlysi LLC.; Minneapolis (MN); On-site; USD 140,000 - 180,000; Full time

Job summary

Xlysi LLC seeks a highly experienced ServiceNow Architect to design and implement enterprise-grade solutions. The candidate will lead end-to-end efforts across CSM, HRSD, ITSM, and Service Portal/Employee Center, ensuring scalable architecture and strong governance.

You will drive integration work with REST, IntegrationHub, and MID Server while mentoring teams. Must have 10+ years of ServiceNow experience, deep knowledge of CMDB, ITOM, and performance analytics, and hands-on expertise with Flow

Qualifications

• 10+ years of ServiceNow experience.
• Experience across CSM, HRSD, ITSM, and Service Portal/Employee Center.
• Hands-on integrations using REST, IntegrationHub, MID Server, and third-party applications.

Responsibilities

• Lead end-to-end ServiceNow solution design and implementation.
• Architect and deliver solutions across CSM, HRSD, ITSM, Service Catalog, Knowledge Management, and Service Portal/Employee Center.
• Drive platform governance, best practices, scalability, and performance optimization.
• Develop and support integrations using REST, IntegrationHub, MID Server, and third-party applications.
• Configure and customize ServiceNow using Flow Designer, UI Builder, Business Rules, Client Scripts, and App Engine.
• Collaborate with business stakeholders to translate requirements into scalable solutions.
• Mentor development teams and provide technical leadership.

Skills

CSM

HRSD

ITSM

Service Portal

Employee Center

CMDB

Discovery

ITOM

Flow Designer

IntegrationHub

UI Builder

App Engine

Performance Analytics

Virtual Agent

AI capabilities

Tools

JavaScript

Glide APIs

ACLs

Business Rules

Script Includes

REST

MID Server

Job description

ServiceNow CSM Architect | On-site role | W2 Contract |

• Minneapolis, MN.

ServiceNow CSM Architect

Experience: 10+ Years

Location: Minneapolis, MN. On-site.

Job Summary

We are seeking a highly experienced Lead ServiceNow Architect/Lead Developer with 10+ years of ServiceNow expertise to lead the design, implementation, and enhancement of enterprise ServiceNow solutions. The ideal candidate should have strong experience across CSM, HRSD, ITSM, Service Portal/Employee Center, ServiceNow Platform, and integrations.

Key Responsibilities

• Lead end-to-end ServiceNow solution design and implementation.


• Architect and deliver solutions across CSM, HRSD, ITSM, Service Catalog, Knowledge Management, and Service Portal/Employee Center.


• Drive platform governance, best practices, scalability, and performance optimization.


• Develop and support integrations using REST, IntegrationHub, MID Server, and third-party applications.


• Configure and customize ServiceNow using Flow Designer, UI Builder, Business Rules, Client Scripts, and App Engine.


• Collaborate with business stakeholders to translate requirements into scalable solutions.


• Mentor development teams and provide technical leadership.

Required Skills

• Strong expertise in CSM, HRSD, ITSM, Service Portal/Employee Center, CMDB, Discovery, and ITOM.


• Hands-on experience with Flow Designer, IntegrationHub, UI Builder, App Engine, Performance Analytics, Virtual Agent, and AI capabilities.


• Strong ServiceNow platform development skills including JavaScript, Glide APIs, ACLs, Business Rules, and Script Includes.


• Experience leading large-scale ServiceNow implementations and upgrades.

Preferred Certifications

• CSA, CAD


• CIS-ITSM, CIS-CSM, CIS-HRSD


• CTA or Certified Master Architect (preferred)

Primary Skills: ServiceNow Platform, CSM, HRSD, ITSM, Service Portal, Employee Center, CMDB, Discovery, ITOM, IntegrationHub, Flow Designer, UI Builder, App Engine, Performance Analytics

HR

HR Xlysi LLC, Expert Portal Solutions
251 Milwaukee Ave, Buffalo grove, IL 60089
Web : http://www.xlysi.com
E-mail: [e-mail]