ServiceNow CRM & CSM Portfolio Manager

Peek IT Services; Northern (KY); Remote; USD 110,000 - 170,000; Full time

Job summary

Peek IT Services is seeking a senior ServiceNow portfolio advisor for a remote W2 contract across the USA. You will advise executives on CRM, Customer Service Management and Source-to-Pay Operations, blending platform depth with procurement and supply chain knowledge.

You will shape solution architecture, mentor customers, and drive value realization using Playbooks and Integration Hub while delivering customer-facing content and webinars.

Qualifications

• 8+ years in a customer-facing role as a solution architect, technical or process consultant, customer success manager, or similar.
• 2+ years of experience with the ServiceNow platform in a technical capacity.
• Experience managing and influencing executive business stakeholders.
• Strong verbal and written communication skills.
• A data-driven approach to advising customers.

Responsibilities

• Advise, coach and mentor customers on the ServiceNow platform and procurement/supply chain disciplines.
• Manage relationships with executive business stakeholders in the customer organization.
• Shape solution architecture and guide process and technical decisions across the portfolio.
• Support implementation of ServiceNow Source-to-Pay Operations products.
• Use data and value consulting or value realization methods to demonstrate outcomes.
• Develop customer-facing content, including webinars.

Skills

Communication skills

Stakeholder management

Data-driven advisory

Presentation skills

Tools

ServiceNow Platform (Playbooks, Process Automation Designer, Integration Hub)

Job description

You will work in a customer-facing portfolio role focused on the ServiceNow platform, advising business and executive stakeholders on CRM, Customer Service Management and Source-to-Pay Operations. This is a remote W2 contract engagement open to candidates across the USA. It suits someone who combines ServiceNow technical depth with procurement and supply chain process knowledge.

Responsibilities

• Advise, coach and mentor customers on the ServiceNow platform and on procurement and supply chain disciplines
• Manage relationships with executive business stakeholders in the customer organization
• Shape solution architecture and guide process and technical decisions across the portfolio
• Support implementation of ServiceNow Source-to-Pay Operations products
• Use data and value consulting or value realization methods to demonstrate outcomes
• Develop customer-facing content, including webinars
• Apply ServiceNow capabilities such as Playbooks, Process Automation Designer and Integration Hub to customer problems

Requirements

• 8+ years in a customer-facing role as a solution architect, technical or process consultant, customer success manager, or similar
• 2+ years of experience with the ServiceNow platform in a technical capacity such as developer, solution architect or technical consultant
• Experience managing and influencing executive business stakeholders
• Strong verbal and written communication skills
• A data-driven approach to advising customers

Nice to have

• 5+ years of experience managing executive business stakeholders in a customer organization
• Knowledge of ServiceNow Playbooks, Process Automation Designer and Integration Hub
• Knowledge of ServiceNow integration tools and capabilities
• 2+ years working with procurement and/or supply chain processes or technology
• Experience implementing ServiceNow Source-to-Pay Operations products (strongly preferred)
• Experience with value consulting and value realization