ServiceNow Data Manager: CMDB, AI & Analytics

Cardinal Health; Northern (KY); Hybrid; USD 123,000 - 176,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Health savings account

401k plan

MyFlexPay access

FSAs

Disability coverage

Work-Life resources

Parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Manager to lead the ServiceNow Data Team responsible for CMDB governance, discovery, and data-driven analytics. The role oversees global teams, ensures data integrity, and drives AI-enabled automation across IT operations.

Responsibilities include managing the enterprise architecture workspace, creating executive dashboards, and ensuring ITIL-aligned governance. A Bachelor’s degree and leadership experience are preferred, with opportunity for strategic impact within

Qualifications

• 8-12 years of experience.
• Bachelor’s degree in related field, or equivalent work experience.
• Preferred 3+ years of leadership experience managing technical teams, including offshore resources.
• Strong knowledge of ITIL processes, configuration management, enterprise architecture, and data governance preferred.
• Experience implementing AI, automation, and analytics solutions within ServiceNow preferred.

Responsibilities

• Lead, mentor, and manage the ServiceNow Data Team, including global teams (US, Manila and India).
• Govern and maintain the ServiceNow CMDB, ensuring data accuracy, completeness, integrity, and compliance.
• Oversee ServiceNow Discovery operations, including MID Servers, discovery schedules, credential management, and CI reconciliation.
• Drive adoption, governance, and maturity of the Common Service Data Model (CSDM).
• Manage the Enterprise Architecture Workspace, including application inventory, ownership, lifecycle management, technology standards, and application rationalization initiatives.
• Develop and maintain dashboards, KPIs, metrics, and executive reporting related to CMDB health, discovery coverage, application portfolio management, and data quality.
• Define and execute AI Agent and automation strategies within ServiceNow and IT Operations to improve efficiencies, enhance data quality, reduce manual effort, and improve user experience.
• Partner with Infrastructure, Enterprise Architecture, Application Owners, ITSM, Security, and business stakeholders to establish data governance, service mapping, and reporting standards.
• Lead roadmap initiatives, continuous improvement efforts, and platform enhancements across ServiceNow data management capabilities.
• Ensure compliance with ITIL best practices, audit requirements, and organizational governance standards.

Skills

Leadership

ITIL knowledge

Data governance

Enterprise architecture

AI/Automation

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Job description

Cardinal Health is seeking a Manager to lead the ServiceNow Data Team responsible for CMDB governance, discovery, and data-driven analytics. The role oversees global teams, ensures data integrity, and drives AI-enabled automation across IT operations.

Responsibilities include managing the enterprise architecture workspace, creating executive dashboards, and ensuring ITIL-aligned governance. A Bachelor’s degree and leadership experience are preferred, with opportunity for strategic impact within