ServiceNow CMDB Operations Engineer

CACI International Inc; United States; Remote; USD 75,000 - 158,000; Full time

Job summary

CACI International Inc is seeking a ServiceNow CMDB Operations Developer to support the EITaaS contract with the Department of the Air Force. You will maintain and optimize CMDB in ServiceNow and ensure data accuracy across the ecosystem.

Collaborate with Government and IT teams, develop workflows and dashboards, and stay current with ServiceNow releases and best practices to enable a reliable source of truth for mission operations.

Qualifications

• Bachelor’s degree or equivalent experience; 10+ years preferred or substituted by 5 years for degree.
• Experience with ServiceNow ITOM Discovery, CMDB, and CSDM modules.
• Proven ITSM/ITIL knowledge and strong data handling capabilities.

Responsibilities

• Develop, manage, and maintain CMDB processes and workflows in ServiceNow.
• Create reports, dashboards, and metrics for CMDB health using PA and CMDB tools.
• Troubleshoot CMDB issues, perform data cleansing, and audit CMDB data quality.
• Collaborate with IT teams to keep CMDB as source of truth across IT ecosystem.

Skills

Effective communicator

ITSM ITIL knowledge

Agile Scrum

Data analysis

Team collaboration

Education

Bachelor's Degree in related field

Tools

ServiceNow

Flow Designer

CMDB Data Manager

CMDB Query Builder

REST APIs

Performance Analytics

Job description

CACI International Inc is seeking a ServiceNow CMDB Operations Developer to support the EITaaS contract with the Department of the Air Force. You will maintain and optimize CMDB in ServiceNow and ensure data accuracy across the ecosystem.

Collaborate with Government and IT teams, develop workflows and dashboards, and stay current with ServiceNow releases and best practices to enable a reliable source of truth for mission operations.