ServiceNow CMDB & Discovery Co-Op - Data Quality

Co-Ops at New York ISO; City of Rensselaer (NY); Sur place; USD 30 000 - 48 000; Plein temps

Résumé du poste

The NYISO offers a co-op role focused on ServiceNow CMDB and Discovery, with hands‑on work to improve data accuracy, completeness, and governance. You will validate asset data, support discovery validation, and develop operational reports to aid decisions.

You will gain exposure to ServiceNow, enterprise apps, databases, governance practices, and IT service management in a hybrid Albany area program. This internship emphasizes data quality, documentation, and process improvement.

Qualifications

• Currently pursuing a degree in Information Systems, Computer Science, Business Analytics, Cybersecurity, MIS, or a related field.
• Interest in IT service management, databases, workflow automation, reporting, or enterprise applications.
• Strong analytical, organizational, and documentation skills.
• Attention to detail and interest in data quality, compliance, internal controls, or process improvement.
• Ability to work with technical and business stakeholders.
• Ability to ask questions, track follow-up items, and communicate status clearly.
• ServiceNow or Flow Designer experience is preferred but not required.
• Familiarity with Agile methods, user stories, acceptance criteria, or process mapping is helpful but not required.
• Ability to learn new platforms and apply feedback to assigned work.

Responsabilités

• Review CMDB records for accuracy, completeness, consistency, and currency.
• Assist with ServiceNow Discovery validation and asset inventory reconciliation.
• Support CMDB stewardship and data-cleanup activities.
• Develop reports and dashboards that support operational decision-making.
• Help monitor Discovery coverage and infrastructure asset visibility.
• Prepare documentation for CMDB, Discovery, governance, and data-quality processes.
• Support validation, testing, and continuous improvement initiatives.
• Assist with reporting related to compliance, internal controls, and audit readiness.
• Analyze data-quality trends and recommend opportunities for improvement.
• Gather information from application owners, infrastructure specialists, and other stakeholders.
• Present status updates, findings, and completed work to technical and business audiences.

Connaissances

Analytical

Data quality

Documentation

Stakeholder communication

Agile familiarity

Formation

Pursuing degree in Information Systems / CS / analytics

Outils

ServiceNow

Flow Designer

Description du poste

The NYISO offers a co-op role focused on ServiceNow CMDB and Discovery, with hands‑on work to improve data accuracy, completeness, and governance. You will validate asset data, support discovery validation, and develop operational reports to aid decisions.

You will gain exposure to ServiceNow, enterprise apps, databases, governance practices, and IT service management in a hybrid Albany area program. This internship emphasizes data quality, documentation, and process improvement.