ServiceNow CMDB & Discovery Co-op — Data Quality (Hybrid)

New York ISO; City of Rensselaer (NY); Hybrid; USD 30,000 - 48,000; Full time

Job summary

The New York Independent System Operator (NYISO) seeks a ServiceNow CMDB and Discovery Co‑Op to enhance CMDB health and discovery accuracy. You will validate assets, analyze data quality, and build operational reports for governance teams.

Hybrid internship with exposure to ServiceNow, ITSM, databases, and enterprise applications; local to Albany, NY area; a background in data quality and stakeholder communication is preferred.

Qualifications

• Currently pursuing a degree in Information Systems, Computer Science, Business Analytics, Cybersecurity, MIS, or a related field.
• Interest in IT service management, databases, workflow automation, reporting, or enterprise applications.
• Strong analytical, organizational, and documentation skills.
• Attention to detail and interest in data quality, compliance, internal controls, or process improvement.

Responsibilities

• Review CMDB records for accuracy, completeness, consistency, and currency.
• Assist with ServiceNow Discovery validation and asset inventory reconciliation.
• Identify missing, duplicate, stale, or inconsistent configuration data.
• Develop reports and dashboards that support operational decision-making.
• Prepare documentation for CMDB, Discovery, governance, and data-quality processes.
• Support validation, testing, and continuous improvement initiatives.

Skills

Data quality

ServiceNow

Analytics

Documentation

Stakeholder comms

Agile familiarity

Learning mindset

Education

Currently pursuing a degree in Information Systems, Computer Science, Business Analytics, Cybersecurity, MIS, or related field

Tools

ServiceNow

Flow Designer

Job description

The New York Independent System Operator (NYISO) seeks a ServiceNow CMDB and Discovery Co‑Op to enhance CMDB health and discovery accuracy. You will validate assets, analyze data quality, and build operational reports for governance teams.

Hybrid internship with exposure to ServiceNow, ITSM, databases, and enterprise applications; local to Albany, NY area; a background in data quality and stakeholder communication is preferred.