Co-op: ServiceNow Platform Admin & Automation

Co-Ops at New York ISO; City of Rensselaer (NY); Hybrid; USD 30,000 - 48,000; Part time

Benefits offered by this job

Hybrid work schedule

Albany, NY local opportunity

Job summary

New York Independent System Operator (NYISO) is seeking a ServiceNow Platform Administration Co-Op to support upgrade testing, platform health, and continuous improvement. You will work alongside platform engineers to update applications, monitor the system, and develop dashboards.

The internship offers hands‑on experience with enterprise platform administration, low‑code configuration, IT service management, and Agile delivery practices. The program is hybrid with local Albany, NY eligibility.

Qualifications

• Currently pursuing a degree in Information Systems, Computer Science, Business Analytics, Cybersecurity, MIS, or a related field.
• Interest in enterprise platform administration, workflow automation, IT service management, databases, or reporting.
• Strong analytical, organizational, and documentation skills.
• Ability to work with technical and business stakeholders and communicate status clearly.
• Attention to detail and interest in platform reliability and process improvement.

Responsibilities

• Assist with ServiceNow application and plug‑in updates and upgrade testing.
• Review release notes and document upgrade requirements.
• Perform updates in lower environments as approved.
• Validate core platform functionality and service catalog items during upgrade testing.
• Develop reports and dashboards related to platform utilization and performance.
• Collaborate with platform engineers, application owners, and stakeholders.

Skills

Analytical skills

Documentation

Stakeholder communication

Agile familiarity

Education

Bachelor’s degree or pursuing in Information Systems / CS / MIS / Analytics

Tools

ServiceNow

Flow Designer

Job description

New York Independent System Operator (NYISO) is seeking a ServiceNow Platform Administration Co-Op to support upgrade testing, platform health, and continuous improvement. You will work alongside platform engineers to update applications, monitor the system, and develop dashboards.

The internship offers hands‑on experience with enterprise platform administration, low‑code configuration, IT service management, and Agile delivery practices. The program is hybrid with local Albany, NY eligibility.