ServiceNow CMDB/CSDM Developer - 3599129

Lighthouse Technology Services, Inc; Buffalo (NY); Hybrid; USD 90,000 - 96,000; Full time

Job summary

Lighthouse Technology Services, Inc. is partnering with our client to fill a ServiceNow CMDB/CSDM Developer position in Buffalo, NY. This is a 6+ month contract that will be hybrid in Buffalo, NY.

You will lead ServiceNow engineering initiatives focusing on CMDB, CSDM, and APM, designing complex relationships and lifecycle management. You will build integrations with IntegrationHub and REST APIs, and create advanced business rules and Flow Designer actions.

Qualifications

• 5+ years of systems analysis and application development experience with deep ServiceNow engineering expertise in CMDB, CSDM, and APM.
• Strong proficiency in JavaScript and ServiceNow's proprietary APIs with proven ability to develop business rules, client scripts, and Flow Designer actions.
• Demonstrated expertise in CMDB/CSDM relationships, including Technical and Business Services, lifecycles, and complex hierarchical mappings within the CSDM framework.
• Solid experience integrating external data sources via IntegrationHub or REST APIs to maintain data integrity and create single sources of truth.

Responsibilities

• Lead ServiceNow engineering initiatives with a focus on CMDB, CSDM, and APM to maintain a comprehensive configuration management strategy.
• Design and implement complex CMDB/CSDM relationships including Technical Services, Business Services, and lifecycle management.
• Develop and maintain robust integrations using IntegrationHub and REST APIs to establish a single source of truth by connecting external data sources to ServiceNow's platform architecture.
• Build sophisticated business rules, client scripts, and Flow Designer actions to automate data population across the CSDM lifecycle.
• Oversee complete systems analysis, design, and development for basic to complex projects as an individual contributor and principal designer.

Skills

ServiceNow CMDB

CSDM

APM

JavaScript

IntegrationHub

REST APIs

Flow Designer

Business Rules

Client Scripts

Systems Analysis

Tools

ServiceNow APIs

Job description

Lighthouse Technology Services is partnering with our client to fill their ServiceNow CMDB/CSDM Developer position! This is a 6+ month contract and will be hybrid in Buffalo, NY. This role will be a W2 employee of Lighthouse Technology Services. No C2C or subcontracting arrangements will be considered.

What You'll Be Doing:

• Lead ServiceNow engineering initiatives with a focus on CMDB, CSDM (Common Service Data Model), and Application Portfolio Management (APM) to maintain a comprehensive configuration management strategy
• Design and implement complex CMDB/CSDM relationships including Technical Services, Business Services, and lifecycle management, ensuring proper hierarchical mappings align with the latest CSDM framework standards
• Develop and maintain robust integrations using IntegrationHub and REST APIs to establish a single source of truth by connecting external data sources to ServiceNow's platform architecture
• Build sophisticated business rules, client scripts, and Flow Designer actions using JavaScript and ServiceNow's proprietary APIs to automate data population across the CSDM lifecycle
• Oversee complete systems analysis, design, and development for basic to complex projects, serving as an individual contributor and principal application designer for major modifications
• Direct and mentor less experienced resources, coordinating development tasks across small to large-scope projects while monitoring staff performance and project effectiveness
• Prepare and manage technical components of project plans, including detailed test data, test plans, and comprehensive technical and functional specifications with clear documentation
• Collaborate with Development, Operations, and Technology teams throughout the entire systems development lifecycle from technical analysis through user acceptance testing
• Enforce CMDB governance and data integrity standards, evaluating complex interrelationships among Configuration Items (CIs), interfacing applications, and platforms
• Recommend and implement new technologies, policies, and processes to improve organizational efficiency and address system deficiencies

What You'll Need to Have:

• 5+ years of systems analysis and application development experience with deep ServiceNow engineering expertise in CMDB, CSDM, and APM
• Strong proficiency in JavaScript and ServiceNow's proprietary APIs with proven ability to develop business rules, client scripts, and Flow Designer actions
• Demonstrated expertise in CMDB/CSDM relationships, including Technical and Business Services, lifecycles, and complex hierarchical mappings within the CSDM framework
• Solid experience integrating external data sources via IntegrationHub or REST APIs to maintain data integrity and create single sources of truth
• Deep understanding of ServiceNow's platform architecture, specifically the relationships between Configuration Items (CIs), Technical Services, and Business Services
• Proven ability to manage multiple complex projects simultaneously with excellent problem-solving, organizational, and time management skills
• Strong verbal and written communication skills with experience presenting technical solutions to various audiences and coordinating between Applications and business units
• Track record of driving project milestones, delivery dates, and recommending/implementing effective systems solutions

Pay Range: $65-$70/hr