ServiceNow CMDB Architect

Insight Global; Raleigh (NC); On-site; USD 130,000 - 180,000; Full time

Job summary

Insight Global is seeking a senior-level ServiceNow CMDB Manager to lead the design, governance, administration, and ongoing optimization of the CMDB environment. You will own CMDB architecture, Discovery, data quality, governance, integrations, and stakeholder alignment while ensuring CMDB data supports key ITSM processes across the organization.

Responsibilities include owning architecture, managing Discovery, data quality, CMDB dashboards, and cross-functional collaboration with Change,

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or related field
• 8+ years leading ServiceNow architecture engagements
• Strong ServiceNow CMDB expertise
• Experience with CSDM (Common Service Data Model)
• Experience managing ServiceNow Discovery, MID Servers, and Service Graph Connectors
• Deep knowledge of ITSM processes (Incident, Change, Problem Management)
• Experience building and maintaining CMDB governance programs
• Experience creating executive reporting and CMDB health dashboards
• At least one full ServiceNow implementation as a Lead Architect
• ServiceNow certifications (CSA, CIS-CMDB, CTA, CMA)

Responsibilities

• Own CMDB architecture, data model, CI classes, and relationship structures
• Manage ServiceNow Discovery and CMDB population processes
• Ensure data quality through reconciliation, governance, and certification processes
• Lead CMDB audits and health reviews
• Manage MID Servers and ServiceNow platform configurations related to CMDB
• Partner with Change, Incident, Service Desk, and Operations teams
• Support impact analysis and dependency mapping efforts
• Create dashboards, metrics, and executive-level reporting
• Provide CMDB training and guidance to stakeholders across IT

Skills

CMDB Architecture

ServiceNow

ITSM processes

Discovery

MID Servers

CSDM

Governance

Executive Reporting

Lead Architect

Education

Bachelor's degree in CS/IT/Engineering

Tools

Service Graph Connectors

CMDB Discovery

MID Servers

Job description

Job Description

Insight Global is seeking a senior-level ServiceNow CMDB Manager to lead the design, governance, administration, and ongoing optimization of the CMDB environment. This individual will own CMDB architecture, Discovery, data quality, governance, integrations, and stakeholder alignment while ensuring CMDB data supports key ITSM processes across the organization.

Day-to-Day Responsibilities

• Own CMDB architecture, data model, CI classes, and relationship structures
• Manage ServiceNow Discovery and CMDB population processes
• Ensure data quality through reconciliation, governance, and certification processes
• Lead CMDB audits and health reviews
• Manage MID Servers and ServiceNow platform configurations related to CMDB
• Partner with Change, Incident, Service Desk, and Operations teams
• Support impact analysis and dependency mapping efforts
• Create dashboards, metrics, and executive-level reporting
• Provide CMDB training and guidance to stakeholders across IT

Skills and Requirements

• Bachelor's degree in Computer Science, IT, Engineering, or related field
• 8+ years leading ServiceNow architecture engagements
• Strong ServiceNow CMDB expertise
• Experience with CSDM (Common Service Data Model)
• Experience managing ServiceNow Discovery, MID Servers, and Service Graph Connectors
• Deep knowledge of ITSM processes (Incident, Change, Problem Management)
• Experience building and maintaining CMDB governance programs
• Experience creating executive reporting and CMDB health dashboards
• At least one full ServiceNow implementation as a Lead Architect
• ServiceNow certifications (CSA, CIS-CMDB, CTA, CMA)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].