ServiceNow CMDB Manager

Corporation Service Company; Wilmington (DE); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Tuition reimbursement

Bonus opportunities / Success Sharing

Remote or hybrid work options

Disability support

Job summary

Corporation Service Company is seeking a Senior ServiceNow CMDB Manager to oversee the CMDB, ensuring data accuracy and acting as a bridge between ITOM discovery, data quality, and business processes.

You will lead CMDB design, align with CSDM, drive governance, and deliver dashboards for leadership while mentoring cross‑functional teams and engaging stakeholders.

Qualifications

• Bachelor’s degree in computer science or related field.
• 10+ years of infrastructure leadership experience.
• 5+ years of recent experience with ServiceNow platform.
• Strong understanding of ServiceNow ITSM/ITOM modules.
• Experience with ServiceNow integrations, workflows, and automation.
• Proven track record leading ServiceNow projects and teams.
• Excellent leadership and communication skills.
• Strong analytical and problem-solving abilities.

Responsibilities

• Oversee CMDB design, health, data normalization, and reconciliation rules.
• Ensure CMDB aligns with the CSDM framework for unified data models.
• Lead ITOM roadmap development and governance processes.
• Guide solution design across Discovery, Service Mapping, Event Management.
• Engage stakeholders to capture requirements and translate them into effective ServiceNow solutions.
• Stay current on ServiceNow ITOM releases and promote beneficial adoption.
• Develop dashboards and KPIs to support leadership decisions.
• Establish coding standards and governance for ITOM development.

Skills

CMDB

ITOM

ServiceNow

Discovery

Service Mapping

CSDM

Data quality

Leadership

Stakeholder mgmt

ITIL

Education

Bachelor's degree in computer science or related field

Job description

The CSC ServiceNow CMDB Manager oversees the Configuration Management Database (CMDB) to maintain a single source of truth for IT assets and services by ensuring data accuracy through discovery and data quality processes.

Some of the things that you will be doing:

Technical

• Possess deep technical expertise in ServiceNow Configuration Management Database (CMDB) including data quality and data relationships.
• CMDB Design & Health Collaboration: Oversee the design and maintenance of the Configuration Management Database (CMDB), ensuring data integrity, normalization, and reconciliation rules are effectively implemented.
• Ensure the CMDB aligns with the organization's CSDM framework to promote a unified and standardized data model.
• Strong working knowledge of other ITOM modules, especially Discovery, Service Mapping.
• Strategic Planning: Contribute to the development and execution of the ITOM/CMDB roadmap, aligning it with the organization's overall IT strategy and business objectives.
• IT Operations Management leadership: Lead the management and optimization of ITOM, ensuring it meets business requirements and operational needs.
• Solution Design: Assist with designing robust, scalable, and secure ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, Operational Intelligence, and Orchestration.
• Stakeholder Engagement: Work closely with business stakeholders to gather requirements, define processes, and translate them into effective ServiceNow solutions that drive business value.
• Staying Current: Stay up to date with the latest ServiceNow ITOM releases, features, and industry trends, recommending their adoption where beneficial, lead continuous improvement initiatives that increase platform usability and user satisfaction.
• Reporting & Analytics: Develop and maintain reporting dashboards, KPIs, and other data-driven insights for business leaders. Use reporting to identify trends, issues, and opportunities for improvement.
• Code Quality & Standards: Establish and enforce coding standards, best practices, and governance for all ITOM development and configurations. Establish a process for regular code reviews.
• Serve as a role model by demonstrating commitment to company values, high performance standards, workplace diversity, and driving results.

People and Team Management

• Foster a culture of collaboration, accountability, and continuous learning.
• Represent the team in cross‑functional initiatives and external engagements, such as ServiceNow conferences and product strategy sessions.
• Create an environment that values employees and encourages cooperation, open communication and teamwork.
• Serve as a role model by demonstrating commitment to company values, high performance standards, workplace diversity, and driving results.

What technical skills, experience and qualifications do you need?

• Bachelor’s degree in computer science or related field required.
• Minimum of ten (10) years of infrastructure leadership experience.
• Minimum of five (5) years of recent experience with ServiceNow platform.
• Strong understanding of ServiceNow modules such as ITSM, ITOM, and SPM.
• Experience with ServiceNow integrations, workflows, and automation.
• Proven track record of successfully leading ServiceNow projects and teams.
• Exceptional leadership, communication, and interpersonal skills.
• Strong analytical and problem‑solving abilities.
• An ability to provide excellent customer service through understanding the impact of services and delivering a highly reliable service that meets customers’ needs and expectations.
• Direct management of cross‑functional, sourced, or matrixed teams.
• Strong process management, negotiating, influencing and problem resolution skills.
• Proven ability to effectively prioritize and execute in a high‑pressure environment.
• Understanding of ITIL framework.
• Knowledge of business environment, service requirements, and financial services sector.
• Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action.
• Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy‑to‑understand business terms.
• Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment.

Benefits

• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
• We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles.

Job Info

• Job Identification 16502
• Job Category Application Development and Support
• Posting Date 07/10/2026, 06:54 PM
• Job Schedule Full time
• Locations Work from Home, Harrisburg, PA, 17105, US (Remote)

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.