ServiceNow Developer

Insight Global; San Jose (CA); On-site; USD 120,000 - 190,000; Full time

Job summary

Insight Global is seeking an experienced ServiceNow Developer to join our team, focusing on Asset Management and CMDB architecture to ensure accurate, governed IT asset data across the enterprise.

You will design and implement custom applications and integrations on the ServiceNow platform, while managing the health and configuration of the platform and collaborating with cross-functional teams to meet asset lifecycle and ITSM requirements.

Qualifications

• 7+ years of ServiceNow development and administration.
• Deep expertise in Asset Management and CMDB modules.
• Strong knowledge of CI classes, relationships, discovery patterns, and reconciliation rules.
• Experience with ServiceNow Discovery, Service Mapping, and REST/SOAP integrations.
• Proficiency in JavaScript, Glide APIs, and ServiceNow scripting (Business Rules, Script Includes, UI Policies, ACLs, GlideScript).
• Excellent communication and ability to work with stakeholders at all levels.
• Strong ITIL background: Incident, Problem, Change, Asset, and Configuration Management.

Responsibilities

• Design, configure, and maintain ServiceNow ITAM and CMDB modules for enterprise operations.
• Own CMDB data quality, CI class modeling, relationships, and reconciliation across discovery sources.
• Implement and maintain Discovery, Service Mapping, and integrations feeding CMDB/ITAM.
• Collaborate with infrastructure and operations teams to track hardware, software, and data center assets.
• Develop custom applications and workflows within ServiceNow to support asset lifecycle and ITSM.
• Maintain ServiceNow platform health, including user management, security, and data management.
• Gather requirements and translate them into scalable ServiceNow solutions.
• Troubleshoot complex platform issues, optimize performance, and assess upgrade impact.
• Maintain documentation for custom apps, integrations, and platform configurations.
• Provide technical guidance on ServiceNow-related issues to teams and stakeholders.

Skills

ServiceNow development

IT asset management

CMDB

Discovery & mapping

JavaScript & Glide

REST/SOAP integrations

ITIL processes

Stakeholder communication

Tools

MID Server

Job description

Job Description

Job Description

We are seeking an experienced ServiceNow Developer to join our team. This role focuses heavily on Asset Management and Configuration Management Database (CMDB) architecture, ensuring accurate, reliable, and governed IT asset and configuration data across the enterprise.

As a ServiceNow Developer, you will be responsible for developing and implementing custom applications and integrations on the ServiceNow platform, as well as managing and maintaining the overall health and configuration of the platform.

Day-to-Day Responsibilities:

• Design, configure, and maintain ServiceNow ITAM (IT Asset Management) and CMDB modules to support enterprise-scale operations.
• Own CMDB data quality, CI class modeling, relationship mapping, and reconciliation processes across discovery sources.
• Implement and maintain Discovery, Service Mapping, and integrations feeding CMDB/ITAM (e.g., network discovery, cloud/on-prem inventory tools).
• Partner with infrastructure, data center, and operations teams to ensure accurate lifecycle tracking of hardware, software, and data center assets.
• Develop and implement custom applications, workflows, business rules, and integrations within ServiceNow to support asset lifecycle and ITSM processes.
• Manage and maintain the overall health and configuration of the ServiceNow platform, including user management, security, and data management.
• Collaborate with cross-functional stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
• Troubleshoot and resolve complex platform issues, including performance tuning and upgrade impact analysis.
• Develop and maintain documentation for custom applications, integrations, platform configurations, and maintenance procedures.
• Provide technical support and guidance to teams and stakeholders on ServiceNow-related issues and questions.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Must-Have Qualifications:

• 7+ years of experience in ServiceNow development and administration.
• Strong understanding of ServiceNow architecture, configuration, and customization.
• Deep expertise in ServiceNow Asset Management (Hardware Asset Management/Software Asset Management) and CMDB modules.
• Strong understanding of CI classes, CI relationships, discovery patterns, and reconciliation identification rules.
• Experience with ServiceNow Discovery, Service Mapping, and integration frameworks (REST/SOAP, MID Server).
• Proficiency in JavaScript, Glide APIs, and ServiceNow scripting, including:
  • Business Rules
  • Script Includes
  • UI Policies
  • ACLs
  • GlideScript
• Excellent communication and interpersonal skills with the ability to work with stakeholders at all levels.
• Strong understanding of ITIL processes, including:
  • Incident Management
  • Problem Management
  • Change Management
  • Asset Management
  • Configuration Management
• Strong analytical and problem-solving skills with the ability to troubleshoot complex issues.

Preferred Qualifications:

• ServiceNow certifications such as:
  • CSA
  • CIS-HAM/SAM
  • CIS-Discovery
  • CIS-CMDB
• Experience with Agile development methodologies and DevOps practices.
• Familiarity with cloud-based infrastructure and services (AWS, Azure).
• Experience with data center asset management, including:
  • Physical asset tracking
  • Rack, power, and space management
  • Data center lifecycle processes.