CMDB Developer

Martin Marietta; Raleigh (NC); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with Company matching

Paid Holidays and Vacation

Educational/Tuition Assistance Plan

Job summary

A major construction materials company in Raleigh, NC, is seeking a CMDB Administrator. This role requires leading the cleanup of Configuration Items (CIs) in the ServiceNow CMDB, ensuring data quality, and collaborating with various technical teams to enhance operational processes. Candidates should have 2-4+ years of ServiceNow experience, strong analytical skills, and familiarity with AWS/Azure cloud discovery. The position offers various benefits, including medical, dental, and a 401(k).

Qualifications

• 2–4+ years of experience with ServiceNow administration, including direct work with CMDB records.
• Experience with data cleanup, correcting CI inaccuracies, and supporting Discovery validations.

Responsibilities

• Lead analysis and remediation of inaccurate Configuration Items (CIs).
• Monitor and improve CMDB data quality using relevant metrics.
• Oversee ServiceNow Discovery performance and alignment with IRE.
• Partner with source system owners to validate inbound CMDB data.
• Ensure CI data adheres to Common Service Data Model (CSDM) standards.
• Provide guidance, documentation, and training to teams interacting with the CMDB.

Skills

ServiceNow CMDB

CMDB Health Dashboard

Identification and Reconciliation Engine (IRE)

ServiceNow Discovery

Analytical and troubleshooting skills

VMware vCenter

AWS/Azure cloud discovery

Education

Bachelor's degree or equivalent relevant experience

ServiceNow CSA certification

ITIL Foundation certification

Job description

Position Summary

The CMDB Administrator plays a critical role in supporting the accuracy, reliability, and sustainability of the ServiceNow Configuration Management Database (CMDB). This position is responsible for executing detailed cleanup and remediation activities, validating and correcting CI records, improving data quality, and supporting the ongoing maturity of the CMDB in alignment with organizational standards, CSDM principles, and ITSM/ITOM needs.

This role collaborates closely with infrastructure, application, endpoint, and ServiceNow platform teams to resolve data issues, support Discovery and integration accuracy, and maintain a CMDB foundation that enables reliable operational processes such as change impact analysis, incident correlation, and event routing.

Position Responsibilities

• Lead analysis and remediation of inaccurate, duplicate, stale, misclassified, or orphaned Configuration Items (CIs) within the ServiceNow CMDB
• Monitor and improve CMDB data quality using CMDB Health Dashboard, Completeness, Compliance, and Correctness metrics
• Oversee ServiceNow Discovery performance, coverage, scheduling, credential hygiene, and pattern effectiveness to ensure accurate CI population
• Ensure Discovery sources and inbound integrations are aligned with the Identification and Reconciliation Engine (IRE) to prevent CI duplication and data conflicts
• Partner with inventory, virtualization, monitoring, cloud, and other source system owners to validate inbound CMDB data and enforce authoritative source strategies
• Analyze Discovery and IRE errors, misidentification logs, and reconciliation outcomes to continuously improve CI accuracy
• Maintain foundational CI classes, attributes, and relationships required to support CSDM alignment, service modeling, and ITOM Visibility
• Ensure CI data adheres to Common Service Data Model (CSDM) standards to support downstream service mapping and operational use cases
• Validate CI ownership and support remediation of missing or incorrect CI Owner and Service Owner assignments
• Provide guidance, documentation, and training to teams interacting with the CMDB to promote consistent adoption of CMDB standards and best practices

Required Proficiency

• ServiceNow CMDB (CI Class Manager, relationships, CI lifecycle updates)
• CMDB Health Dashboard, CMDB Workspace, and data quality reporting tools
• Identification and Reconciliation Engine (IRE)
• ServiceNow Discovery (MID server, schedules, credentials, pattern, probes, sensors)
• Ability to interpret CMDB health metrics and execute targeted data correction tasks
• Strong analytical, troubleshooting, and data validation capabilities
• Ability to work collaboratively across multiple technical teams
• VMware vCenter and virtualization inventory
• AWS/Azure cloud discovery and metadata mapping

Experience

• 2–4+ years of experience with ServiceNow administration, including direct work with CMDB records, class structures, data imports, or CI lifecycle updates
• Proven experience conducting data cleanup, correcting CI inaccuracies, and supporting Discovery or integration validations

Education and Certifications

• Bachelor’s degree or equivalent relevant experience
• Preferred: ServiceNow CSA certification; ITIL Foundation certification

Benefits

• Medical
• Prescription Drug
• Dental
• Vision
• Health Care Reimbursement Account
• Dependent Care Reimbursement Account
• Wellness Programs
• Employee Assistance Plan
• Paid Holidays and Vacation
• 401(k) with Company matching
• Pension
• Salary Continuation – Short-Term Disability
• Long-Term Disability Options
• Employee Life Insurance
• Spouse & Dependent Life Insurance
• Business Travel Accident Insurance
• Direct Deposit Payroll
• Educational/Tuition Assistance Plan
• College Scholarship Program – for dependent children
• Matching Gift Program
• New Auto Purchase Discount Plans

At Martin Marietta, we are proud to be an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and teammates. We celebrate diversity and commit that qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.