ServiceNow Business Analyst- Top Secret Clearance

Alldus; Washington; On-site; USD 110,000 - 150,000; Full time

Job summary

Alldus is seeking a ServiceNow Business Analyst for an onsite role in the DMV area (Washington, DC / Maryland / Virginia) with an active Top Secret clearance. The position supports a government customer and involves gathering requirements, translating them into user stories, and coordinating with ServiceNow developers and stakeholders to deliver solutions.

The ideal candidate has a foundational understanding of ServiceNow, strong business analysis skills, and the ability to work directly with

Qualifications

• Active Top Secret clearance required.
• Experience as a Business Analyst, Systems Analyst, or similar role.
• Experience gathering, documenting, and analyzing business requirements.

Responsibilities

• Understand business needs with stakeholders and document requirements.
• Gather, analyze, and document functional and business requirements for ServiceNow solutions.
• Translate requirements into user stories, acceptance criteria, and functional specs.
• Collaborate with ServiceNow developers, admins, and technical teams to ensure correct implementation.
• Assist with platform enhancements, configurations, workflows, and process improvements.
• Participate in requirements sessions, stakeholder meetings, demonstrations, and sprint ceremonies.
• Create and maintain business process documentation, requirements documentation, and workflow diagrams.
• Support UAT, including test scenarios and validation of delivered functionality.
• Track requirements, issues, and change requests through the lifecycle.
• Identify opportunities to improve processes using ServiceNow capabilities.
• Communicate effectively with technical and non-technical stakeholders.
• Support Agile/Scrum development activities as needed.

Skills

Business Analysis

Stakeholder Management

Requirements Gathering

Communication

Education

Bachelor's degree in IT/CS

Tools

ServiceNow

Jira

Confluence

Azure DevOps

Job description

ServiceNow Business Analyst - Top Secret Clearance

Location: DMV Area (Washington, DC / Maryland / Virginia)

Work Arrangement: Onsite

Employment Type: Full-Time, 1099 contract option available for candidates who prefer contract work

Clearance Required: Active Top Secret Clearance

We are seeking a ServiceNow Business Analyst to support ServiceNow-related initiatives for a government customer in the DMV area. This is an onsite position and requires an active Top Secret security clearance.

The ideal candidate will have a foundational understanding of ServiceNow, strong business analysis skills, and the ability to work directly with stakeholders, technical teams, and government customers to gather requirements and support ServiceNow solutions.

This is a great opportunity for a ServiceNow Business Analyst who wants to work in a mission-focused environment supporting federal government technology initiatives.

Key Responsibilities

• Work with business and government stakeholders to understand business needs and document requirements.
• Gather, analyze, and document functional and business requirements for ServiceNow solutions.
• Translate business requirements into clear user stories, acceptance criteria, and functional requirements.
• Work with ServiceNow developers, administrators, and technical teams to ensure requirements are properly understood and implemented.
• Assist with ServiceNow platform enhancements, configurations, workflows, and process improvements.
• Participate in requirements gathering sessions, stakeholder meetings, demonstrations, and sprint ceremonies.
• Create and maintain business process documentation, requirements documentation, and workflow diagrams.
• Support user acceptance testing (UAT), including development of test scenarios and validation of delivered functionality.
• Track requirements, issues, and change requests throughout the development lifecycle.
• Help identify opportunities to improve business processes using ServiceNow capabilities.
• Communicate effectively with both technical and non-technical stakeholders.
• Support Agile/Scrum development activities as needed.
• Ensure work products and documentation meet government and project requirements.

Required Qualifications

• Active Top Secret security clearance.
• Experience working as a Business Analyst, Systems Analyst, or similar role.
• Basic to intermediate understanding of the ServiceNow platform.
• Experience gathering, documenting, and analyzing business requirements.
• Experience creating user stories, acceptance criteria, process flows, or functional requirements.
• Strong written and verbal communication skills.
• Ability to work effectively with technical teams and business stakeholders.
• Ability to work onsite in the DMV area.
• Strong organizational skills and attention to detail.
• Ability to work independently while also collaborating effectively within a team.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• Experience with ServiceNow modules such as ITSM, ITOM, CSM, HRSD, or CMDB.
• Experience supporting federal government customers.
• Familiarity with Agile/Scrum methodologies.
• Experience with Jira, Confluence, Azure DevOps, or similar tools.
• Experience with UAT and software testing.
• Bachelor's degree in Business, Information Technology, Computer Science, or a related field.

Employment Options

This position is intended to be a full-time opportunity. However, candidates who prefer contract employment may be considered for a 1099 contractor arrangement, depending on project requirements and eligibility.

Work Location

Onsite - DMV Area

Candidates should be comfortable working onsite in the Washington, DC / Maryland / Virginia (DMV) area.