ServiceNow Business Analyst

Systems Plus, Inc.; Washington; On-site; USD 90,000 - 120,000; Full time

Job summary

Systems Plus, Inc. in the Washington, DC area seeks a Business Analyst to translate client needs into epics and user stories, defining acceptance criteria and testing requirements. You will help shape business processes with technology and collaborate with stakeholders across teams.

The role requires strong SDLC and Agile experience, formal education in IT, and the ability to work with developers to document requirements, designs, and test plans. A related security clearance may be required.

Qualifications

• BS/BA in Computer Science, MIS, or related IT discipline.
• Additional four years of related professional experience can be substituted for a BS/BA degree.
• Experience eliciting requirements and conducting business process reviews and documentation with ServiceNow.
• Experience in SDLC processes including client requirement analysis and system design.
• Experience implementing systems using Agile methodologies.

Responsibilities

• Create epics, user stories with acceptance and testing criteria.
• Participate in development of functional business requirements and help stakeholders assess priorities for business processes and technology solutions.
• Evaluate alternative business processes and technology solutions and participate in making technology recommendations to enhance operations.
• Develop business and system requirements, functional designs, process flows, and test plans.
• Analyze and document business processes and systems.
• Facilitate requirements gathering.
• Prepare client-facing and internal technology deliverables.
• Interface with the application development team.

Skills

Requirements elicitation

Stakeholder communication

Client relationship management

Agile methodologies

Business analysis

Education

BS/BA in Computer Science, MIS, or related IT

Four years of related experience (in lieu of degree)

Tools

ServiceNow

Job description

Applicants must currently reside in DC, MD, or VA.

Daily Responsibilities

• Create epics, user stories with acceptance and testing criteria
• Participate in the development of functional business requirements and help stakeholders assess relative priorities for both business process and technology solutions.
• Evaluate alternative business processes and technology solutions and participate in making technology recommendations to enhance business operations.
• Develop business and system requirements, functional designs, process flows, and test plans.
• Analyze and document business processes and systems
• Facilitate requirements gathering
• Prepare client facing and internal deliverables that are technology related
• Interface with the application development team

Required Degree:

• BS/BA degree in Computer Science, MIS, or related IT discipline
• Additional four years of related professional experience can be substituted for a BS/BA degree

Required Experience:

• At least four years of experience of eliciting requirements and conducting business process reviews and documentation while applying detailed knowledge of ServiceNow
• Demonstrated ability to develop strong on-site and remote team and client relationships
• Excellent verbal and written communication skills including presentation skills
• Experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
• Experience implementing systems using the Agile methodology

Preferred Certifications:

• ServiceNow Certified Systems Administrator (CSA)
• ServiceNow CIS IT Service Management or other similar ServiceNow certification
• Certified Associate in Project Management (CAPM) or Project Management Professional (PMP)
• Agile SAFe, Scrum Master, or ITIL v3 certification

Required Clearance:

• Public Trust; this position requires the ability to secure a security clearance of secret level, if needed