ServiceNow Business Analyst: Shape ITSM & HRSD Solutions

CHS Career Site; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

CHS Career Site is seeking a ServiceNow Business Analyst with strong experience in both business analysis and the ServiceNow platform. This role will gather and translate business requirements into functional specifications and support the design and implementation of ServiceNow modules to align with enterprise goals and user needs.

You'll collaborate with stakeholders across ITSM, SPM, HRSD, and CMDB domains, facilitate requirements sessions, assess feasibility, and coordinate documentation for

Qualifications

• Bachelor's degree requirement or equivalent in a related field.
• 2+ years of hands-on ServiceNow experience (ITSM, SPM, EA, BCM, CMDB, HRSD).
• 3-5 years in business or systems analysis and IT project support.

Responsibilities

• Gather, analyze, and document requirements for ServiceNow solutions.
• Translate business needs into actionable functional specifications.
• Support design and implementation of ServiceNow modules.
• Coordinate documentation for integrations and vendor efforts.
• Maintain project tracking and facilitate change management activities.
• Ensure alignment with enterprise goals and user needs.

Skills

Analytical skills

Documentation

Communication skills

Multitasking

Education

Bachelor's Degree in Business Administration, Information Systems, IT

Tools

Jira

Visio

Excel

Job description

CHS Career Site is seeking a ServiceNow Business Analyst with strong experience in both business analysis and the ServiceNow platform. This role will gather and translate business requirements into functional specifications and support the design and implementation of ServiceNow modules to align with enterprise goals and user needs.

You'll collaborate with stakeholders across ITSM, SPM, HRSD, and CMDB domains, facilitate requirements sessions, assess feasibility, and coordinate documentation for