ServiceNow Business Analyst — On-Site, TS Clearance

Nuvitek; Arlington (VA); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability and Life Insurance

Parental Leave

401K

Paid Time Off

Job summary

Nüvitek is seeking a Business Analyst, ServiceNow to align business objectives with the capabilities of the ServiceNow platform, ensuring solutions are strategically implemented. The ideal candidate will have deep ServiceNow experience, strong analytical skills, and the ability to collaborate across technical and business teams to drive impact.

This full-time role is based on-site in Chantilly, VA in a government/contractor environment with Active Top Secret clearance required.

Qualifications

• 5+ years of experience as a Business Analyst
• Experience with ServiceNow implementations in complex enterprise environments
• Leading requirements gathering, stakeholder engagement, and backlog refinement across multiple modules
• Strong knowledge of Agile delivery methodologies and ceremonies
• Ability to create detailed user stories, process flows, data mappings, and functional specs
• Working knowledge of scripting and data models; collaboration with developers
• Independent work ability and ability to lead cross-functional discussions
• Experience with pre-sales, solution design, and roadmap planning is a plus
• Familiarity with federal IT environments and compliance/security
• Excellent written and verbal communication; presentation to technical and executive audiences
• ITIL 4 Foundation certification

Responsibilities

• Gather, analyze, and document business and technical requirements for ServiceNow implementations
• Translate business needs into well-defined user stories and acceptance criteria
• Act as a liaison between business users and technical teams
• Support platform configuration across modules (PSDS, ITSM, HRSD, ITAM, SECOPS, CSM, data modeling, forms, lists, workflows, reporting)
• Conduct gap analyses and make recommendations to optimize workflows and automation
• Support solution design sessions, stakeholder demos, and UAT
• Ensure alignment with best practices and federal IT compliance standards
• Assist in managing backlogs, sprint planning, and Agile ceremonies

Skills

ServiceNow

Agile

Stakeholder engagement

User stories

Data mapping

Process flows

Scripting

ITIL 4

Education

Bachelor's degree in IT/Business

Tools

ServiceNow ITSM

PSDS

HRSD

ITAM

SECOPS

CSM

Job description

Nüvitek is seeking a Business Analyst, ServiceNow to align business objectives with the capabilities of the ServiceNow platform, ensuring solutions are strategically implemented. The ideal candidate will have deep ServiceNow experience, strong analytical skills, and the ability to collaborate across technical and business teams to drive impact.

This full-time role is based on-site in Chantilly, VA in a government/contractor environment with Active Top Secret clearance required.