ServiceNow Business Analyst - DOJ FRD

Guidehouse; Tysons (VA); On-site; USD 113,000 - 188,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Parental Leave

Corporate sponsorship / learning

Employee Assistance Program

Job summary

Guidehouse is seeking a Business Analyst to support the Platforms - ServiceNow team. You will gather requirements from stakeholders, translate them into user stories and functional specs, and help design, implement, and enhance ServiceNow solutions.

Ideal candidates have 3+ years in business analysis with ServiceNow exposure, strong communication skills, and the ability to work in an Agile environment. Some travel and a Secret clearance requirement apply.

Qualifications

• Minimum 3 years as a Business Analyst with ServiceNow exposure.
• US Citizenship with ability to obtain Secret clearance.
• Translate business needs into user stories, flows and specs.
• Experience in Agile or iterative delivery environments.
• Strong communication and documentation skills.
• Able to manage multiple priorities in a fast-paced setting.

Responsibilities

• Serve as a BA for the Platforms - ServiceNow team, gathering requirements.
• Collaborate with stakeholders, tech teams, and cross-functional partners.
• Translate needs into user stories, acceptance criteria, and specs.
• Support design, implementation, and enhancement of ServiceNow solutions.
• Lead workshops and interviews to identify process improvements.
• Assist with testing planning, execution, and validation of features.
• Maintain documentation to align deliverables with goals and standards.

Skills

ServiceNow experience

Business analysis

Agile delivery

Requirements gathering

Communication skills

Analytical problem solving

Documentation

Stakeholder collaboration

Education

Bachelor’s degree in Business/IT/CS

Equivalent experience

Tools

ServiceNow

Testing & test planning

Scripting & coding

Job description

Job Family: SAAS/PAAS/Cloud Application Development Travel Required: Up to 25% Clearance Required: Ability to Obtain Secret

What You Will Do

• Serve as a Business Analyst supporting the Platforms - ServiceNow team.
• Partner with business stakeholders, technical teams, and cross-functional partners to gather, analyze, and document business requirements for ServiceNow-related initiatives.
• Translate business needs into clear user stories, process flows, acceptance criteria, and functional specifications.
• Support the design, implementation, and enhancement of ServiceNow solutions across the platform.
• Facilitate workshops, interviews, and working sessions to identify opportunities for process improvement and system optimization.
• Analyze current-state and future-state processes to recommend efficient, scalable solutions.
• Work closely with developers, product owners, and QA teams to ensure requirements are understood and delivered effectively.
• Assist with testing activities, including test planning, execution support, and validation of delivered functionality.
• Maintain documentation and help ensure project deliverables are aligned with business goals and technical standards.

What You Will Need

• Bachelor’s degree in Business, Information Technology, Computer Science, or a related field, or equivalent experience.
• A MINIMUM of THREE (3) years of experience as a Business Analyst with exposure to ServiceNow.
• US Citizenship is contractually required for the role with the ability to obtain a Secret clearance.
• Proven experience with hands on coding and scripting.
• Proven experience as a Business Analyst, preferably supporting enterprise technology or ServiceNow implementations.
• Strong understanding of business analysis methodologies, requirements gathering, and process documentation.
• Experience creating user stories, process flows, use cases, and acceptance criteria.
• Ability to communicate effectively with both business and technical audiences.
• Strong analytical, problem-solving, and organizational skills.
• Experience working in Agile or iterative delivery environments.
• Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment.
• Location: Washington DC/Metro area highly preferred due to client location - up to 25% travel to Guidehouse or client office

What Would Be Nice To Have

• Direct experience with the ServiceNow platform and related modules.
• Familiarity with HRSD, ITSM, ITOM, CMDB, or other enterprise service management processes.
• Experience supporting large-scale enterprise transformation or platform upgrade initiatives.
• Knowledge of testing, UAT coordination, or release management processes.
• Certification in Business Analysis, Agile, or ServiceNow-related disciplines.

The annual salary range for this position is $113,000.00-$188,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care
• Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future.

guidehouse.com