ServiceNow Business Analyst - DOJ FRD

Guidehouse; United States; Remote; USD 113,000 - 188,000; Full time

Benefits offered by this job

Medical insurance

Parental Leave

401(k) retirement plan

Job summary

Guidehouse is seeking a Business Analyst to support the Platforms - ServiceNow team in Washington DC/Metro area with up to 25% travel. The role requires a minimum of three years’ BA experience with ServiceNow and the ability to obtain a Secret clearance as a US citizen.

You will translate business needs into user stories, participate in workshops, and collaborate with developers, product owners, and QA to deliver scalable ServiceNow solutions within an Agile environment.

Qualifications

• Bachelor’s degree in Business, Information Technology, Computer Science, or related field.
• A MINIMUM of THREE (3) years as a Business Analyst with exposure to ServiceNow.
• US Citizenship is required with ability to obtain a Secret clearance.
• Hands-on coding and scripting experience.
• Experience creating user stories, process flows, use cases, and acceptance criteria.
• Experience in Agile or iterative delivery environments.

Responsibilities

• Serve as a Business Analyst supporting the Platforms - ServiceNow team.
• Gather, analyze, and document business requirements for ServiceNow initiatives.
• Translate needs into user stories, workflows, acceptance criteria, and specs.
• Support design, implementation, and enhancement of ServiceNow solutions.
• Facilitate workshops and interviews to identify process improvements.
• Analyze current and future state processes to propose scalable solutions.
• Collaborate with developers, product owners, and QA to ensure delivery.
• Assist with testing, test planning, and validation of functionality.
• Maintain documentation to align deliverables with goals and standards.

Skills

Business analysis

Requirements gathering

Process documentation

Communication

Agile/Scrum

Analytical thinking

Education

Bachelor’s degree in Business/IT/CS

Tools

ServiceNow

Job description

Job Family: SAAS/PAAS/Cloud Application Development

Travel Required: Up to 25%

Clearance Required: Ability to Obtain Secret

Location: Washington DC/Metro area highly preferred due to client location - up to 25% travel to Guidehouse or client office

What You Will Do:

• Serve as a Business Analyst supporting the Platforms - ServiceNow team.
• Partner with business stakeholders, technical teams, and cross-functional partners to gather, analyze, and document business requirements for ServiceNow-related initiatives.
• Translate business needs into clear user stories, process flows, acceptance criteria, and functional specifications.
• Support the design, implementation, and enhancement of ServiceNow solutions across the platform.
• Facilitate workshops, interviews, and working sessions to identify opportunities for process improvement and system optimization.
• Analyze current-state and future-state processes to recommend efficient, scalable solutions.
• Work closely with developers, product owners, and QA teams to ensure requirements are understood and delivered effectively.
• Assist with testing activities, including test planning, execution support, and validation of delivered functionality.
• Maintain documentation and help ensure project deliverables are aligned with business goals and technical standards.

What You Will Need:

• Bachelor’s degree in Business, Information Technology, Computer Science, or a related field, or equivalent experience.
• A MINIMUM of THREE (3) years of experience as a Business Analyst with exposure to ServiceNow.
• US Citizenship is contractually required for the role with the ability to obtain a Secret clearance.
• Proven experience with hands on coding and scripting.
• Proven experience as a Business Analyst, preferably supporting enterprise technology or ServiceNow implementations.
• Strong understanding of business analysis methodologies, requirements gathering, and process documentation.
• Experience creating user stories, process flows, use cases, and acceptance criteria.
• Ability to communicate effectively with both business and technical audiences.
• Strong analytical, problem-solving, and organizational skills.
• Experience working in Agile or iterative delivery environments.
• Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment.

What Would Be Nice To Have:

• Direct experience with the ServiceNow platform and related modules.
• Familiarity with HRSD, ITSM, ITOM, CMDB, or other enterprise service management processes.
• Experience supporting large-scale enterprise transformation or platform upgrade initiatives.
• Knowledge of testing, UAT coordination, or release management processes.
• Certification in Business Analysis, Agile, or ServiceNow-related disciplines.

The annual salary range for this position is $113,000.00-$188,000.00.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

• Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Parental Leave 401(k) Retirement Plan Group Term Life and Travel Assistance Voluntary Life and AD&D Insurance Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts Transit and Parking Commuter Benefits Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities Employee Referral Program Corporate Sponsored Events & Community Outreach Care.com annual membership Employee Assistance Program Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
• Position may be eligible for a discretionary variable incentive bonus.

About Guidehouse:

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future.

guidehouse.com