ServiceNow Business Analyst

SOFtact Solutions; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is looking for a ServiceNow Business Analyst to bridge the gap between business needs and technology solutions. In this dynamic role, you'll engage with stakeholders, facilitate Agile ceremonies, and translate business requirements into actionable user stories. Your expertise in the ServiceNow platform and business analysis will be crucial in continuously refining application features throughout the Agile lifecycle. This position offers a collaborative environment where your contributions will directly impact the success of the projects, making it an exciting opportunity for those passionate about technology and business alignment.

Qualifications

• 2+ years experience using ServiceNow and 3+ years in business analysis.
• Bachelor's degree in relevant technical field or equivalent experience.

Responsibilities

• Facilitate meetings to gather business requirements and translate them into user stories.
• Support testing activities and develop documentation based on gathered requirements.

Skills

Business Analysis

ServiceNow Platform

ITSM

ITIL

Excellent Communication Skills

Excellent Organization Skills

Experience in Regulated Environment

Education

Bachelor’s degree in Computer Science/Information Technology

Equivalent experience in a related technical field

Job description

ServiceNow Business Analyst

Description: SOFtact Solutions is seeking a ServiceNow Business Analyst to support our customer in developing a strong understanding between the business needs of the customer and how the ServiceNow application will support those needs. You will be part of a scrum team and will be responsible to continually design and evaluate application features throughout the Agile lifecycle. The ServiceNow Business Analyst will be responsible to support test activities to validate the requirements are successfully implemented in the application.

Education: Bachelor’s degree in Computer Science/Information Technology, related technical field or equivalent experience

Qualifications: 2+ years professional experience using and supporting the ServiceNow Platform

Responsibilities:

• Facilitate meetings with system owners and other stakeholders to gather business requirements
• Develop supporting materials to facilitate requirement building such as wireframes, sample dashboards, and user journey maps
• Translate business requirements into user stories for the development team
• Work with the development team to continuously refine the documented requirements
• Perform stakeholder engagement, outreach activities, and facilitate Agile ceremonies
• Develop procedures, manuals, and other documentation for the systems developed based on the requirements gathered
• Support testing activities during each sprint
• Work with onsite developers to provide insight on business requirements and functional design

Required Skills:

• 3+ years’ business analysis experience in a ServiceNow development environment
• Excellent communication skills, written, and verbal
• Excellent organization skills
• Experience with ITSM, ITIL, ServiceNow Custom Applications, and Upgrades
• Experience working in regulated environment is desired

Clearance: Secret