ServiceNow Business Analyst

Compqsoft Inc; Kittery (ME); Remote; USD 80,000 - 110,000; Full time

Job summary

An innovative firm is seeking a ServiceNow Business Analyst to enhance ITSM processes and drive technology solutions. This role involves collaborating with stakeholders to gather requirements, analyze existing processes, and recommend improvements. You will lead the design of ServiceNow applications, ensuring alignment with customer goals while optimizing efficiency. The ideal candidate will possess a strong background in business analysis, ITSM processes, and the ability to translate technical findings into actionable solutions. Join this dynamic team and make a significant impact on technology initiatives!

Qualifications

• Experience in ITSM processes and ServiceNow applications.
• Strong analytical skills for business and system analysis.

Responsibilities

• Lead technical solution design sessions for ServiceNow applications.
• Coordinate with teams on development initiatives and process improvements.

Skills

Incident Management

Change Management

Problem Management

Asset Management

Configuration Management

Knowledge Management

Business Analysis

Requirements Documentation

Scrum

Education

BS in IT

CompTIA SEC+

Tools

ServiceNow

Power Platform

Data Analytics

Job description

Position: ServiceNow Business Analyst

Location: Remote

Clearance: Active Secret or Interim Secret

Client: SUBMEPP

Education: BS in IT or CompTIA SEC+

Requirements

The contractor shall provide specific ITSM process support, including Incident Management, Change Management, Problem Management, Asset Management, Configuration Management, and Knowledge Management. They will work closely with functional teams to lead technical solution design sessions for assigned ServiceNow applications. Responsibilities include developing use cases, process diagrams, and requirements documentation using stories and Scrum tasks in ServiceNow. The minimum tasks include:

1. Working with SUBMEPP users, customers, and stakeholders to identify needs and gather detailed requirements for technology solutions.
2. Performing business and system analysis, and developing user requirements.
3. Analyzing existing processes, identifying gaps, and recommending improvements.
4. Evaluating technology and development options, performing cost-benefit analyses, and assessing alignment with customer goals.
5. Coordinating with government and contractor teams on development initiatives, including Power Platform, ServiceNow, Data Analytics, and custom application development, possibly utilizing multiple platforms.
6. Serving as liaison between ServiceNow Development teams, SUBMEPP IT, customers, and management, translating technical findings into practical solutions.
7. Coordinating with Development and System Administrator teams on Citizen Development processes.
8. Reviewing and evaluating SUBMEPP ServiceNow processes annually, providing recommendations for improvements.
9. Monitoring business processes, identifying areas for improvement, and creating strategies to optimize efficiency, incorporating the latest in ServiceNow solutions.
10. Leading the creation of detailed Design Packages for each PDSR, including documentation updates, development plans, release notes, user manuals, diagrams, specifications, and help articles.
11. Monitoring development efforts to identify changes impacting existing or in-progress solutions, performing analyses, and documenting requirements.
12. Creating and executing testing processes to ensure products meet needs and comply with DISA STIGs, DOD, and SUBMEPP policies.
13. Establishing regular communication with stakeholders to ensure transparency regarding sprint statuses, challenges, scope changes, and team capacities.
14. Maintaining system/application documentation, including release notes, manuals, interface specifications, diagrams, use cases, and help articles.