ServiceNow Business Analyst

Teiva Systems; Town of Italy (NY); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Remote work

Job summary

Teiva Systems is seeking a ServiceNow Business Analyst to join our team. You will analyze customer processes, map business flows, and identify pain points to drive effective ServiceNow implementations.

You will generate business value analyses with the sales team and collaborate across departments to gather requirements and share feedback. Ideal candidates have 5+ years in BA, 1+ year on ServiceNow, strong documentation skills, and fluency in English.

Qualifications

• 5+ years of BA field experience.
• Experience with ServiceNow Platform implementations from 1+ years.
• Experience in writing project documentation and in developing User Stories, and user flows.
• Output BA artifacts: traceability matrices, functional specifications, use cases, UML diagrams, BPMN diagrams, and acceptance test plans.
• Fluency in English is a must.
• Knowledge of data exchange technologies and IT solutions architecture.
• Proficient in communicating with people at all levels.

Responsibilities

• Work with our customers on analyzing processes.
• Map customer business processes and identify pain points and resource requirements.
• Compare current state and potential process scenarios.
• Generate business value analysis for our customers together with our sales team.
• Collaborate across teams to collect inputs and share feedback.
• Gathering requirements, and finding out clients’ business needs.
• Producing business requirement artifacts.
• Hold training sessions for system users.

Skills

BA experience

ServiceNow

Documentation

User stories

Process analysis

Stakeholder comms

English fluency

Job description

We are Teiva Systems, a trusted ServiceNow provider with more than 15 years of team experience developing products in collaboration with our clients.

With the guidance of our experts and moderators, we collaborate with clients throughout the entire ideation, business validation, and development process, following a well-defined approach. Teiva Product Incubator is a dedicated space for clients’ business goals and ideas. Our services extend beyond idea generation. We also assist in enhancing and accelerating existing products.

Our clients seek to save costs by swiftly validating ideas, generating additional revenue, expanding their resources, or implementing winning go-to-market strategies. In that case, Teiva Incubator is the ideal partner.

We are hiring the best talents to work in Teiva Systems. We work with enterprise-level companies from the USA, UK, Switzerland, Germany, and other EU countries. Our team locations are Europe, Canada, the USA, and the Philippines.

We are looking for a ServiceNow Business Analyst to join our Teiva Systems Team!

Requirements:

• Experience in BA field from 5+ years;
• Experience with ServiceNow Platform implementations from 1+ years;
• Experience in writing project documentation and in developing User Stories, and user flows;
• The output of BA artifacts: traceability matrices (decomposition of business requirements into functional/non-functional requirements), functional specifications, use cases, UML diagrams, BPMN diagrams, and acceptance test plans;
• Knowledge of industry models of business and service processes;
• Knowledge of data exchange technologies, and understanding of IT solutions architecture;
• Superior analytical thinker, and facilitator in each communication;
• Understand complex processes, data flows, and reports;
• Proficient with leading customer meetings;
• Proficient in communicating with people on all hierarchical and technical levels;
• Diligent, detail-oriented, and obsessed with quality results;
• Fluency in English is a must.

Responsibilities:

• Work with our customers on analyzing processes;
• Map customer business processes and identify pain points and resource requirements;
• Compare current state and potential process scenarios;
• Generate business value analysis for our customers together with our sales team;
• Collaborate across teams to collect inputs and share feedback;
• Gathering requirements, and finding out clients’ business needs;
• Producing business requirement artifacts;
• Hold training sessions for system users.

Work conditions:

• Teiva Systems is a Premier Partner of ServiceNow international company, you can be a part of a company with high-level expertise;
• Values-driven culture of smart people working together to build something great;
• Your opinion, vision, and input will be valued and make a measurable difference;
• Very cohesive leadership team with common values;
• Fun to work in and a great environment of professionals;
• Excellent opportunities for professional and career growth;
• This exciting market segment with a lot of great options in ServiceNow;
• Competitive salary for your level of professionalism;
• Opportunity to work with world leaders;
• A completely remote type of job and flexibility.