ServiceNow Business Analyst

GSPANN Technologies, Inc; South San Francisco (CA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive benefits

Educational assistance

Career growth opportunities

Job summary

An established industry player is seeking a motivated ServiceNow Business Analyst to bridge the gap between stakeholders and the development team. In this pivotal role, you will engage with stakeholders to gather and document business requirements, translating them into effective ServiceNow solutions. Your expertise in the ServiceNow platform will be crucial as you manage user stories and ensure quality assurance through testing. Join a diverse and rewarding workplace that values your contribution and offers opportunities for career growth while working with top brands globally.

Qualifications

• Proven experience as a Business Analyst focused on ServiceNow.
• Strong understanding of ServiceNow modules and functionalities.

Responsibilities

• Conduct interviews and workshops to gather business requirements.
• Translate requirements into user stories and maintain the development backlog.
• Develop and execute test cases to validate ServiceNow solutions.

Skills

Analytical Skills

Problem-Solving

Communication Skills

Requirements Gathering

Stakeholder Engagement

Education

Bachelor’s degree in business administration

Bachelor’s degree in Information Technology

Tools

ServiceNow

ITSM

ITIL

Job description

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About GSPANN:

Headquartered in California, U.S.A., GSPANN is a leading provider of consulting and IT services to global clients. We specialize in helping clients transform their IT capabilities, optimize business practices, and drive operational efficiency across industries such as retail, high-technology, and manufacturing. With five global delivery centers and over 1,900 employees, we combine the personalized approach of a boutique consultancy with the extensive capabilities of a large IT services firm.

Job Title: ServiceNow Business Analyst

Duration: 12+ Months

Overview:

We are seeking a highly motivated and detail-oriented ServiceNow Business Analyst to join our dynamic team. The ideal candidate will serve as a crucial liaison between stakeholders and our ServiceNow development team, ensuring that business needs are accurately translated into effective ServiceNow solutions. This role requires a strong understanding of the ServiceNow platform, excellent communication skills, and a proven ability to manage requirements throughout the development lifecycle.

Responsibilities:

Stakeholder Engagement:

• Conduct thorough interviews, workshops, and meetings with stakeholders to understand their business requirements and needs within the ServiceNow platform.
• Build and maintain strong relationships with stakeholders at all levels of the organization.
• Facilitate clear and effective communication between business users and the development team.

Requirements Gathering and Documentation:

• Elicit, analyze, and document business requirements, functional requirements, and non-functional requirements related to ServiceNow implementations.
• Translate business requirements into clear and concise user stories within the ServiceNow platform.
• Create detailed process flows, use cases, and other relevant documentation.
• Maintain and prioritize the ServiceNow development backlog.
• Groom user stories with the development team to ensure clarity and feasibility.
• Assign user stories to ServiceNow developers and track progress.

Testing and Quality Assurance:

• Develop and execute test cases to validate that ServiceNow solutions meet business requirements.
• Assist with user acceptance testing (UAT) and gather feedback from stakeholders.
• Identify and document defects and work with the development team to resolve them.

ServiceNow Expertise:

• Maintain a strong understanding of the ServiceNow platform and its capabilities.

Qualifications:

• Bachelor’s degree in business administration, Information Technology, or a related field.
• Proven experience as a Business Analyst, with a focus on the ServiceNow platform.
• Strong understanding of ServiceNow modules and functionalities (e.g., ITSM, ITIL, etc.).
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a team.
• Certified in ServiceNow (Admin or Developer).

Preferred Skills:

• ITIL certification.
• Experience with ServiceNow development.

Working at GSPANN

GSPANN is a diverse, prosperous, and rewarding place to work. We provide competitive benefits, educational assistance, and career growth opportunities to our employees. Every employee is valued for their talent and contribution. Working with us will give you an opportunity to work globally with some of the best brands in the industry.

The company does and will take affirmative action to employ and advance in the employment of individuals with disabilities and protected veterans and to treat qualified individuals without discrimination based on their physical or mental disability status. GSPANN is an equal opportunity employer for minorities/females/veterans/disabled.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology