ServiceNow Business Analyst

Mindlance; Juno Beach (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Mindlance seeks a ServiceNow Business Analyst in Juno Beach, FL for a 12-month engagement. The role focuses on business analytics, operational insights, and leadership storytelling, with strong analytical and presentation requirements.

Responsibilities include delivering executive-ready dashboards, narratives, and reports across IT operations, partnering with leadership to identify trends, risks, and opportunities.

Qualifications

• Data analysis to identify trends, anomalies, gaps and insights.
• Hands-on ServiceNow Analytics, reporting and dashboards for IT KPIs.
• Track and interpret IT performance metrics and follow-ups.
• Create executive-ready presentations and narratives.
• High attention to detail and error-free outputs.
• Ability to work independently with minimal supervision.

Responsibilities

• Synthesize operational data into concise, executive-ready narratives.
• Develop and own executive-level reports for Directors and VPs.
• Collaborate with IT Operations leadership to surface insights and actions.

Skills

Data Analysis

ServiceNow Analytics

IT Operational Metrics

PowerPoint

Data Storytelling

Attention to Detail

Proactive Workstyle

Investigative Mindset

Executive Communication

Executive Reporting

Cross-Tower Synthesis

IT Operations Acumen

Leadership Collaboration

Business Judgment

End-to-End Deliverable Ownership

Role Focus: Analytics & Storytelling

Tools

ServiceNow

PowerPoint

Job description

Job Title: ServiceNow Business Analyst

Location: Juno Beach, FL

Duration: 12 Months

Description

• Data Analysis: Strong analytical skills with the ability to identify trends, anomalies, gaps, and actionable insights within complex datasets.
• ServiceNow Analytics: Hands-on experience with ServiceNow Performance Analytics, Platform Analytics, reporting, and dashboards, including IT operational KPIs, indicators, and scorecards.
• IT Operational Metrics: Experience tracking, validating, and interpreting IT performance metrics and identifying areas requiring attention or follow-up.
• PowerPoint & Deck Management: Strong PowerPoint skills with experience creating, updating, managing, and quality-checking executive-level presentations.
• Data Storytelling: Ability to turn complex data and operational information into clear, concise, leadership-ready insights and presentations.
• Exceptional Attention to Detail: Highly detail-oriented with the ability to catch inconsistencies, errors, missing information, and subtle issues others may overlook.
• Proactive & Self-Sufficient: Able to independently drive assignments forward, manage priorities, and anticipate what is needed with minimal supervision.
• Investigative Mindset: Naturally curious and persistent- able to \"find the needle in the haystack\", connect the dots, and proactively surface risks, trends, or opportunities.
• Strong Communication: Excellent written and verbal communication skills with the ability to work effectively across technical and leadership teams.
• Executive-Level Reporting: Experience synthesizing complex operational data, metrics, trends, narratives, and business context into concise, executive-ready deliverables for Director and VP-level audiences.
• Cross-Tower Synthesis: Ability to gather and connect information across multiple IT operational towers, teams, and data sources to develop a cohesive view of performance, dependencies, impacts, and key takeaways.
• IT Operations Acumen: Strong understanding of IT Operations or technology environments, with the ability to quickly understand operational performance, dependencies, business context, and the significance of key metrics and trends.
• Executive Narrative Development: Ability to go beyond presenting data by shaping the overall leadership narrative, structuring key messages, and clearly articulating what happened, why it matters, and what leadership needs to know or consider next.
• Leadership Partnership: Comfortable working closely with IT Operations leadership to understand objectives, gather and clarify information, challenge assumptions when appropriate, and translate leadership needs into effective analytical and presentation deliverables.
• Business Judgment: Ability to distinguish between supporting detail and the information most relevant to senior leadership, including key insights, risks, trends, opportunities, decisions, and required actions.
• End-to-End Deliverable Ownership: Ability to independently take an assignment from initial information gathering and analysis through synthesis, narrative development, and delivery of a polished, executive-ready product.
• Role Focus: This role is primarily focused on business analytics, operational insights, executive reporting, and storytelling with data, rather than data engineering or dashboard development.

EEO: \"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.\"